Lodging Service Associate

2 weeks ago

Subang Jaya, Malaysia Expedia Group Full time

**Lodging Service Associate (Bahasa Indonesian Speaker)**

Expedia Group is currently looking for motivated individuals who have an obsession for customer experience, to join our Lodging Service Operations team.

In this position, you will focus on supporting the onboarding process of new hotel partners on our platform, maintaining property content on our branded websites by resolving requests submitted by partners and internal teams, as well as providing inbound and outbound support to our partners. By continually putting yourself in the shoes of the partner, you will help them attract travelers and realize more opportunities to increase revenue.

Using dedication and compassion when dealing with our partners, you will work closely with other departments to ensure that the best resolution at first contact will be given to them.

**What you'll do**:
- Edit existing property content in English, including paragraphs, amenities, and photos; address change requests, clarifying details
- Assign star ratings within company guidelines, and categorize by themes and structure types
- Educate partners on tools and processes that will optimize their product on our sites while encouraging them to self-serve
- Respond to enquiries or requests of inventory management and data entry, including calling partners to resolve current and future issues
- Build new and/or handle updates to existing room types and rate plans, rate plan linkage, rate acquisition, pricing model changes, promotions, and rate rules
- Collaborate with internal teams to address critical hotel partner issues
- Proactively raise systemic issues and process gaps
- Offer financial transaction support (disputes, questions, etc.) to partners across multiple account models when necessary
- Participate in test & learns, content, or process improvement as assigned

**Who you are**:

- Proficiency in English and Bahasa Indonesian
- University Degree; or equivalent related professional experience
- Experience in customer service-oriented industry
- Hotel/Travel industry experience will be a plus- Experience with Microsoft Office products and various call center support programs
- Strong ability to adapt to changes, learn new processes and systems quickly
- Able to operate autonomously with a positive demeanor and a strong work ethic
- Problem-solving and solutions mentality with a passion in providing the best partner and traveler experience
- Ability to handle difficult situations successfully; set expectations and deliver feedback in a positive way
- Ability to identify complexities and maintain ownership of processes and resolve issues
- Excellent time-management and prioritization skills
- Listens carefully and attentively to others’ opinions and ideas
- Being able to understand others' perspectives and clarify meaning before responding
- A keen eye for detail and high-level of accuracy
- Exercise good judgment in decision-making

LI-KT3

**About Expedia Group**

© 2021 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.

  • Lodging Partner Support Specialist

    7 days ago

    Subang Jaya, Selangor, Malaysia ENGINEERINGUK Full time

    We're seeking a skilled and enthusiastic individual to fill the role of Lodging Partner Associate at ENGINEERINGUK. As a key member of our Traveler & Partner Service Platform (TPSP) division, you will play a critical part in delivering exceptional service and operational excellence to our lodging partners. Your primary responsibilities will include:Main...

  • Lodging Service Associate

    2 weeks ago

    Subang Jaya, Malaysia Expedia Full time

    Lodging Service Associate (English Speaker) Expedia Group is currently looking for motivated individuals who have an obsession for customer experience, to join our Lodging Service Operations team. In this position, you will focus on supporting the onboarding process of new hotel partners on our platform, and on maintaining property content on our branded...

  • New Partner Associate

    2 days ago

    Petaling Jaya, Malaysia Lodging Partner Travel Sdn Bhd Full time

    New Partner Associate - Korean Language Support (Kuala Lumpur) Are you a driven sales person, a real ‘hunter’, looking to make an impact at a ground-breaking tech company, powered by the world’s largest online travel platform? This is an exciting opportunity to be part of our "New Partner Team" set up in our Kuala Lumpur office. The Associate’s...

  • Lodging Partner Associate, Malaysia

    2 weeks ago

    Subang Jaya, Selangor, Malaysia Expedia Partner Solutions Full time

    Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.Why Join Us?To shape the future of travel, people must come first. Guided by our...

  • Lodging Partner Associate I

    2 weeks ago

    Subang Jaya, Malaysia Expedia Full time

    Job Description: Lodging Partner Associate 1 Expedia Group is currently looking for motivated individuals, with a bias to action, and who have an obsession for customer satisfaction to join our Service Operations contact center team. In this position, you will focus on supporting inbound and outbound support to our customer (hotel and/or property...

  • Lodging Partner Associate, Malaysia

    1 week ago

    Subang Jaya, Selangor, Malaysia ENGINEERINGUK Full time

    Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.Why Join Us?To shape the future of travel, people must come first. Guided by our...

  • Customer Service Representative

    7 days ago

    Subang Jaya, Selangor, Malaysia ENGINEERINGUK Full time

    At ENGINEERINGUK, we strive to provide exceptional service to our clients in the travel industry. As a Lodging Partner Associate, you will play a crucial role in ensuring that our partners receive top-notch support and assistance. This is an excellent opportunity for individuals who are passionate about delivering high-quality customer experiences and...

  • Lodging Partner Associate, Vietnamese Language Support

    2 weeks ago

    Subang Jaya, Selangor, Malaysia Expedia Partner Solutions Full time

    Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.Why Join Us?To shape the future of travel, people must come first. Guided by our...

  • Lodging Partner Associate, Chinese Language Support

    2 weeks ago

    Subang Jaya, Selangor, Malaysia Expedia Partner Solutions Full time

    Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.Why Join Us?To shape the future of travel, people must come first. Guided by our...

  • Lodging Partner Associate

    3 days ago

    Petaling Jaya, Malaysia Lodging Partner Travel Sdn Bhd Full time

    Expedia Group (NASDAQ: EXPE) helps knock down the barriers to travel, making it easier, more enjoyable, more attainable and more accessible. Our extensive brand portfolio includes some of the world’s most trusted online travel brands, powered by the most knowledgeable, passionate and creative people in our business. Our travelers, our teams and our...

  • Hotel Operations Associate

    7 days ago

    Subang Jaya, Selangor, Malaysia ENGINEERINGUK Full time

    ENGINEERINGUK is a leading provider of travel services, and we're committed to delivering exceptional experiences for our clients and partners. As a Lodging Partner Associate, you will play a vital role in ensuring that our lodging partners receive top-notch support and assistance. In this role, you will be responsible for:Key ResponsibilitiesDelivering...

  • Lodging Partner Associate II, Japanese Language Support

    7 days ago

    Subang Jaya, Selangor, Malaysia ENGINEERINGUK Full time

    You will need to login before you can apply for a job.Lodging Partner Associate II, Japanese Language SupportExpedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is...

  • Lodging Partner Associate, Korean Language Support

    2 weeks ago

    Subang Jaya, Selangor, Malaysia Expedia Partner Solutions Full time

    Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.Why Join Us?To shape the future of travel, people must come first. Guided by our...

  • Lodging Partner Associate II, Japanese Language Support

    2 weeks ago

    Subang Jaya, Selangor, Malaysia Expedia Partner Solutions Full time

    Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.Why Join Us?To shape the future of travel, people must come first. Guided by our...

  • Lodging Partner Associate, Vietnamese Language Support

    1 week ago

    Subang Jaya, Selangor, Malaysia ENGINEERINGUK Full time

    You will need to login before you can apply for a job.Lodging Partner Associate, Vietnamese Language SupportSector: LegalRole: AssociateContract Type: PermanentHours: Full TimeExpedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for...

  • Growth and Agility Associate

    3 days ago

    Subang Jaya, Selangor, Malaysia ENGINEERINGUK Full time

    Growth and Agility Associate - Travel Industry Sales ExecutiveWe are seeking a highly motivated and results-driven individual to join our team as a Growth and Agility Associate - Travel Industry Sales Executive.In this role, you will be responsible for executing on high-value conventional lodging leads from fresh leads and untouched opportunities within...

  • New Partner Associate

    2 weeks ago

    Subang Jaya, Malaysia Expedia Partner Solutions Full time

    **New Partner Associate - English Language Support (Kuala Lumpur)** Are you a driven sales person, a real ‘hunter’, looking to make an impact at a ground-breaking tech company, powered by the world’s largest online travel platform? This is an exciting opportunity to be part of our brand new "New Partner Team" being set up in our Kuala Lumpur...

  • New Partner Associate

    2 weeks ago

    Subang Jaya, Malaysia Expedia Full time

    If you need assistance during the recruiting process due to a disability, please reach out to our Recruiting Accommodations Team through the Accommodation Request **form** **New Partner Associate - English Language Support (Kuala Lumpur)** Are you a driven sales person, a real ‘hunter’, looking to make an impact at a ground-breaking tech company,...

  • Travel Industry Liaison

    7 days ago

    Subang Jaya, Selangor, Malaysia ENGINEERINGUK Full time

    Are you passionate about delivering exceptional customer experiences? Do you have excellent communication skills and a strong desire to learn and grow? We're looking for a Lodging Partner Associate to join our team at ENGINEERINGUK! As a key member of our Traveler & Partner Service Platform (TPSP) division, you will play a vital role in ensuring that our...

  • Legal-associate

    23 hours ago

    Petaling Jaya, Malaysia Vilasiny Gan & Co (vgclaw) Full time

    **Responsibilities**: Join Us Today! Your CV should include the following details and/or information: 1) your academic details (with proper documentation attached); and 2) brief introduction of yourself (please indicate your strong points). Position: Legal Associate (litigation) (1-2 years PQE and above) (HQ Petaling Jaya/Seremban) Requirement: legal...