Administrator (Sales and Service Department)
2 weeks ago
**About the Company**
Our client is recognized as the global market leader in the materials testing industry, responsible for numerous industry firsts and continuously developing products and services to improve the testing experiences of our customers. ****
**Summary**
The Administrator will provide administrative support to the Sales and Services departments. The Administrator plays an important role in the Sales and Service departments in ensuring customer satisfaction through the accuracy and efficiency of their work. They often act as a liaison on behalf of their assigned sales & service team and customers when dealing with other departments to ensure customers needs and demands are being met.
**Responsibilities**:
- Processing orders and oversees the order process by handling the review of purchase order terms, communicating the order acknowledgment, order status, and delivery details.
- Updates the sales order details in our CRM systems.
- Handles Local Purchases pertaining to Orders.
- Update orders into Business Report accurately twice weekly. Ensure revenue is recognized as planned and submit revenue forecast report twice a month.
- Maintains purchase orders, customer documents and files in accordance with our ISO guidelines while ensuring the data integrity of our CRM system.
- Maintains the Service Management System -Astea database:
- Entering information from service reports
- Maintenance agreements, and
- Other customer services information documents phone contacts with customers.
- Provides logistics support pertaining to orders and Marketing Activities such as organizing Webinar, exhibition.
- Liaise with customers, factories and freight forwarders on shipment schedules and shipping documents.
- Handles a wide variety of situations and conflicts by effectively communicating the needs and concerns of the customer which may require escalation when appropriate.**Job Requirements**:
- 3 - 5 years of prior administrative experience
- Ability to follow directions accurately and finish tasks in a timely manner.
- Written and verbal communication skills.
- Strong organizational skills, attention to detail, problem-solving and good judgment are essential.
- Interpersonal skills are required to ensure calls are managed in a timely, friendly, and courteous manner.
- Collaborates with a diverse group of individuals while showing independence in balancing and prioritizing their requests.
- Requires experience in handling multiple work assignments concurrently and independently.
- Ability to adjust readily to change and adapt as needed.
- Extended hours on an as needed basis.
- Proficient in using MS Office Applications; such as Word, Excel, Outlook and Powerpoint.
**Remuneration**
MYR 3,500 - MYR 4,500
**Consultant in charge**
Patma | 012 341 8245
**Job Types**: Full-time, Permanent
**Salary**: RM3,500.00 - RM4,500.00 per month
Schedule:
- Fixed shift
- Monday to Friday
**Experience**:
- Administrative: 3 years (preferred)
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