Sales Process Excellence Specialist

3 days ago

Kuala Lumpur, Malaysia Maxis Full time

Are you ready to get ahead in your career?
- We want to empower you turn your ambitions into achievements.
- We thrive in inclusiveness, diversity and embrace close collaborations for you to create impact for yourself and others.
- Together, we aim to bring the best of technology to help people, businesses and the nation to be ahead in a changing world.
- To realise our vision to become Malaysia’s leading converged solutions company, we are looking for a new talent to innovate and grow with us in a culture that values commitment, performance and possibilities.

Why does this job exist and why is it critical?
- Conduct thorough assessments of existing processes within the e2e sales journey. Create clear and concise process maps (as-is and to-be) to visualize workflows and facilitate communication with stakeholders.
- Collaborate with departmental teams to gather feedback, address concerns, and ensure successful implementation of process changes.
- Track and measure the impact of process improvements on key performance indicators (KPIs) such as cost, cycle time, and customer satisfaction.
- Utilize process improvement methodologies such as Lean Six Sigma (or similar) to analyze, redesign, and optimize processes.
- Develop and manage project plans for process improvement initiatives, including timelines, budgets, and resource allocation.
- Influence cross-functional teams in implementing process changes, ensuring effective communication and stakeholder buy-in.
- Monitor and measure the impact of process improvements, tracking key performance indicators (KPIs) and demonstrating cost savings or other business benefits.
- Develop and maintain documentation for improved processes, including standard operating procedures (SOPs) and training materials.
- Champion a culture of continuous improvement within the organization, promoting best practices and knowledge sharing.
- Collaborate with IT teams on system integrations and automation opportunities to support improved processes.

What do you need to have for the role?
- Bachelor's degree in Business Administration, Engineering, or a related field.
- Minimum 3-5 years of experience in process improvement or project management.
- Strong understanding of Lean Six Sigma methodologies (or similar) and process optimization techniques.
- Proven ability to manage projects from initiation to completion, within budget and timeline constraints.

What’s next?

Maxis values diverse voices & people. We hire and reward our employees based on capability & performance — regardless of ethnicity, gender, age, education, religion, nationality or physical ability.

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