Sales Operation Executive

5 months ago

Kuala Lumpur, Malaysia Mintel Full time

From fast answers to deep insights, Mintel has provided research and intelligence solutions to consumer-focused businesses for more than 50 years. With a combination of world-class syndicated tools and custom insight solutions, we are the eyes and ears in the markets that matter and the insights behind our clients' next big idea.

At Mintel, our purpose is to help people and businesses grow. We are only successful when our clients are successful, receiving value from our service, and continuing to partner with us on a recurring basis.

The role sits in our Revenue Operations and Sales Enablement team which operates globally to provide continuous improvement and support to our Sales teams. It has been designed to create global consistency within our processes, building best practices and to promote collaboration with our Commercial team.

**What You Will Be Doing**:
The Sales Operation Executive will be working in a dynamic team and responsible for providing the best in class support to our client base globally and collaborating with the Commercial team to support their needs. This role will require you to provide telephone and online technical support to Mintel users; process and set up contracts on the Salesforce CRM system; solve basic technical problems within our back-end systems as they arise. You will be sitting in a global team, Revenue Operations and Sales Enablement, which will provide plently of opportunities to ensure that we provide the right support to our Data Management and Reporting team, and work closely with our Finance team to ensure quality control and enable them to smooth the invoicing and revenue accounting processes.

**You'll be**:

- Working alongside other members of the Sales Operation team to provide support on technical matters to our user base and redirect them to right people
- Ensuring all clients are equipped with accessing the Mintel Portal, are able to login and accessing the right content
- Processing client contracts in Salesforce and assisting our Commercial team with our CRM and Portal systems.
- Working with our Finance team to ensure information are timely and correctly updated to enable them to invoice at the right time
- Collaborate with the Sales team and support them with creations of order forms and agreements with our clients
- Liase with our IT and Product Development teams to continue to improve our processes, procedures and fix issues.
- Assist in the strategy, development and deployment of our sales processes and procedures as related to our CRM, Portal and Access Management systems.
- **Work Hours - Ideally we are looking for someone willing to work 2am to 10.30am local time**

**This is the perfect role for anyone looking to step into Sales and Client support. We find that people who are good fit for this role typically possess these characteristics and experience**
- **Humble**: You are humble, yet confident. You appreciate all of the success you and the team achieve is because of the team effort. You willingly admit when you need help, and you know how and when to utilize the resources and people around you. You are also willing to share your own knowledge for the benefit of the team.
- **Communicator**:You have professional verbal and written communication skills, and can adapt your communication style to suit each client and internal business partner.
- **Data-driven**:You have familiarity with understanding data and can draw some basic conclusions. You can conduct research on straightforward topics and be able to pile up interesting sources.
- **Tech enthusiast**: You have a basic understanding of technology and are willing to learn how the system works to be able to assist internal stakeholders and clients.
- **Committed to Personal Growth**: You are committed to continuous learning and growth, constantly pushing yourself outside of your comfort zone to develop your skillset.
- **Proactive**:You are willing to challenge processes and try to find alternative solutions to existing problems.
- **Attentive**: You have an eye for detail and can spot mistakes in the data and in the process.
- **Flexible**: this role is designed to cover Americas time zones, so it will be an night shift, with the option to have 9-to-5 working hours during company and team events.

**What We Offer**:

- A culture that supports true collaboration whilst embracing remote working.
- Flexible start time and end time.
- Blended (office/home) approach to work.
- Approach to personal development where we encourage individuals to grow and share what they've learned.
- Social events, both within the department and across the company.
- Generous annual leave and wider circle employee benefits.
- Additional one day off to celebrate your birthday.
- Membership in Employee Resource Groups (Mintel Diversity, Mintel Wellness, and Mintel Gives).
- Giving back is part of our culture with this in mind, Mintel gives employees 2 days' leave per year to join local volunteering activities organ

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