Technical Support

2 weeks ago


Hang Tuah Jaya, Malaysia IP Core Sdn Bhd Full time

Job Responsibilities

To monitor customer network and connection status via Network Monitoring System.
To notify customer on abnormalities detected from Network Monitoring System.
To create support ticket, escalate, follow up on support process.
To collect 1st level troubleshooting information.
To escalate incident to 2nd level team for further troubleshooting.
To ensure that each incident is handled within SLA level.

Requirement

Able to work shift basis (24x7).
Good communication skills (both oral & written).
Good abstract thinking and problem-solving skills, able to work and communicate with
all levels.
Mature and positive attitude, strong sense of quality and responsibility, able to work well
in a fast
- paced, multi-cultured dynamic environment.
Engineering (Computer/Telecommunication) or equivalent.
At least 1 year of working experience in the related field is required for this position.
We provide customised and complementary managed internet services that cover (i) Network Support Services mainly encompassing network infrastructure design and hardware installation, network management and security services; and (ii) Network Connectivity Services that focus on providing intranet and internet connectivity solutions with metro Ethernet and broadband that is subscribed from third-party telecommunication companies.

Our managed internet services are backed with our support on a 24 hours a day, seven days a week basis to facilitate seamless data transmission and management. As our managed internet services allow us to comprehensively solve our customers’ network problems covering both network support services and network connectivity services, we are the single point of contact for the end-to-end network solutions to our customers.
Diploma / Advanced Diploma / Higher Graduate Diploma / DVM / DKM Level 4 / DLKM Level 5



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