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Customer Service Contact Centre

4 months ago

Kuala Lumpur, Malaysia MATCHLINK SDN BHD Full time

To handle incoming customer calls that flow into the Contact Centre pertaining to service inquiries, requests, or complaints
- Identify and handle customer inquiries completely, accurately and resolve customer complaints and problems
- Execute customer service and sales skills where appropriate to optimize the opportunity of each customer contact
- Schedule, assign or act on any required customer follow-up in accordance with call centre guidelines
- Initiate or propose work process improvements and participate in any service initiatives for increased effectiveness and productivity
- Maintain confidentiality and integrity on the organization’s customers data
- Accomplish adherence to work schedule.

**Job Type**: Contract
Contract length: 6 months

Pay: RM2,500.00 - RM3,700.00 per month

**Benefits**:

- Health insurance

Schedule:

- Day shift
- Night shift
- Rotational shift

**Education**:

- STM/STPM (required)

**Experience**:

- Customer service: 1 year (required)

**Language**:

- English (required)
- Mandarin (required)

Expected Start Date: 06/19/2024