IT Support Analyst

6 months ago


Puchong, Malaysia Agensi Pekerjaan Career Channel Sdn Bhd Full time

Roles at this level will perform a range of complex technical work: may coordinate small teams and may provide technical leadership.

**Responsibilities**
- Perform a range of technical work activities either remotely or at customer site to meet business and customer requirements.
- Coordinate small teams delivering basic work packages in line with company process to meet business and customer requirements.
- Provide Technical Leadership in own specific area of expertise.
- Document and reports on work completed to ensure compliance with Company and Customer Procedures.
- Contribute to the development of technical procedures and standards to meet business and customer requirements.
- Escalate issues in line with company processes to ensure customer demands are met.
- Able to communicate on complex issues to meet business and customer requirements to avoid escalation.
- Evaluate escalations and action appropriately to ensure customer demands are met.
- Provide customer service to internal and external customers to ensure consistent experience.
- Ability to adapt quickly to dynamic team environments to maintain consistent effective contribution.
- Identify own development needs in line with business objectives.
- Acts as a role model for colleagues providing guidance around technical and behavioural competencies to ensure sharing of internal best practice.
- Act in accordance with Computacenter Information Security Policies and report any potential or actual Security events or other Security risks to the organisation.

**Qualifications**
- Works under general supervision. Uses discretion.
- Demonstrates analytical and systematic approach to resolving complex problems and assignments.
- Takes initiative in identifying and negotiating appropriate development opportunities.
- Able to define and follow instructions and procedures.
- Proven experience in IT Service environment.
- Ideally certified in appropriate technologies to support business strategy.
- Demonstrates an organised approach to work.
- Demonstrates ability to engage and influence on complex issues at all levels both internally and customer facing.
- Proven ability to work under pressure and to tight deadlines.
- Routine administrative skills.
- Demonstrates effective interpersonal, literacy and numeracy skills.
- Demonstrates awareness of health and safety at work.
- Must willing to work at Puchong area and also rotational shift schedule.

Pay: RM12,000.00 - RM18,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Dental insurance
- Free parking
- Health insurance
- Opportunities for promotion
- Parental leave
- Professional development
- Vision insurance

Schedule:

- Monday to Friday

Supplemental pay types:

- Commission pay
- Performance bonus
- Yearly bonus



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