Customer Service Executive

2 weeks ago

Brickfields, Malaysia Super Hero Family Enterprise Full time

JOB SCOPE:
handling requests relating to travel arrangements.
- Taking ownership to solve challenges faced by customers and clients'

partners.
- Assist and resolve customers' inquiries with their travel-related inquiries,

booking/reservations, flights tickets, refunds, cancellations, payment issues,

etc.
- Exceeding customer expectation in terms of customer service & accurate

information.
- Working in a team to achieve the required KPI elements and SLA

**REQUIREMENTS**:

- Excellent English & Mandarin/Cantonese communication (verbal & written)

skills.
- Diploma and above or equivalent.
- Minimum 1 year of experience in a call centre environment.
- An open and Willing to learn mind set Fresh graduates are highly encouraged

to apply.
- Proper phone etiquette with excellent interpersonal and active listening skills.
- Resourceful, proactive and able to work independently.
- Fast learner with Good analytical thinking and problem-solving skills.

BENEFITS:

- Entitlement of various leaves such as Annual Leave, Compassionate Leave,

Paternity Leave, Maternity Leave, Marriage Leave and etc.
- Medical Coverage
- Dental Coverage
- Monthly and Quarterly Perfect Attendance
- Allowances Performance Incentives
- Night Shift Allowances [Based on business]

OFFICE HOURS:

- Rotational shifts (Monday-Sunday)
- 9 hours working a day (inclusive 1 hour a break)
- 5 working days + 2 days off (depending on shifts)

JOB TYPE: Permanent

**Job Type**: Permanent

**Salary**: RM3,000.00 - RM3,500.00 per month

**Benefits**:

- Professional development

Schedule:

- Monday to Friday

Supplemental pay types:

- Yearly bonus

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