IT Application Service
7 months ago
**Reporting to the Senior Manager Global Packaging, you will**:
- Liaison with stakeholders andIT team members to ensure that system maintenance and backup is properly scheduled, and stakeholders adequately prepared for it.
- Conduct regular maintenance services and trouble-shooting for all systems under preventive maintenance program.
- Diagnose all aspects of technical faults reported by users in a systematic manner and ascertains probable/possible causes.
- Provide training on all department systems to stakeholders including scheduling and sending invitations for different regions.
- Extract data/reports for management monthly reporting.
- Update and develop new system manuals to include new changes in process.
**; Requirements**:
- Degree in Computer Science or Information Systems
- Knowledge in programming such as HTML, CSS, ASP, SQL and JS
- Able to use MS Power BI
- Good written and verbal communication skills.
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IT Service Desk Analyst
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IT Service Desk Analyst
5 months ago
Cyberjaya, Malaysia JMA Global IT Solutions Sdn. Bhd Full time**Key responsibilities but not limited to: - ** - Work independently with mínimal supervision to provide end-user support services. - Actively participates and executes tasks as defined in the team processes including but not limited to IT Service Management Processes such as Incident Management, Major Incident Management, Problem Management, Request...
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Customer Service Technical Support Executive
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