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Banking Customer Service
3 weeks ago
**Responsibilities**:
- Serve as single point of contact for internal partners and external clients, interacting with key teams to identify and resolve issues
- Ensures customer inquiries are answered in an efficient and timely manner, maintaining compliance with departmental standards
- Conduct necessary analyses to address client needs
- Communicate resolutions to clients
- Develop and maintain client portfolio through regular calls and face to face interaction, as needed
- Inform clients about problems (system failures, market issues) and provide regular resolution updates
**Qualifications**:
- 2 to 5 years of strong customer service or technical support experience preferably from the banking, financial services, logistics, information technology, BPO and other similar industries
- Consistently demonstrates clear and concise written and verbal communication
- Proven investigative and analytical skills
- Demonstrated ability to present concepts and influence change
- Consistently deliver high-quality customer service with focus on building client relationship and achieving quality results
- Proven ability to work under limited supervision within a team environment
- Proficiency in Mandarin (speaking, reading and writing)
**Benefit**:
- **Hybrid working arrangement**:
- **High salary based on experience.**
**Job Type**: Permanent
**Salary**: RM4,500.00 - RM6,500.00 per month
Schedule:
- Monday to Friday
**Experience**:
- Customer service: 3 years (preferred)
**Language**:
- Mandarin (preferred)
- Cantonese (preferred)
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