IT Network Support

7 months ago


Air Itam, Malaysia IT Consulting Company Full time

Job Responsibilities
- Monitor global network equipment availability and health.
- Troubleshoot and drive to a resolution a wide range of LAN and WAN outages and performance problems. Proper escalation to next level in timely manner.
- Maintain network equipment configurations with SW updates and HW refreshes.
- Execute deployments of new network infrastructure, new OS features, configuration changes according to defined project specifications.
- Interface with equipment vendors and service providers and manage service request escalations.
- Communicate and collaborate with a global community of end users and team members.

Experience Required
- Minimum 2-4 years of relevant experience.
- Proficiency in Layer 2 and 3 network protocols.
- Basic Fortinet and Juniper OS knowledge, Cisco OS knowledge is a plus.
- Familiar with Cisco WiFi solutions, Juniper Wifi is a plus.
- Familiar with monitoring tools such as Solarwinds, Forti-analyzer.
- Excellent written, verbal, customer service, and documentation skills
- Strong analytical and problem-solving skills
- Ability to work and think independently with mínimal supervision.
- Be able to work after shift hours and weekends occasionally

**Job Type**: Contract
Contract length: 12 months

Pay: RM6,000.00 - RM8,000.00 per month

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Penang Hill: Reliably commute or planning to relocate before starting work (preferred)

Application Question(s):

- Notice Period

**Experience**:

- Network Support: 3 years (preferred)
- Cisco: 3 years (preferred)
- Solarwinds: 3 years (preferred)



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