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IT Network Support
4 weeks ago
Job Responsibilities
- Monitor global network equipment availability and health.
- Troubleshoot and drive to a resolution a wide range of LAN and WAN outages and performance problems. Proper escalation to next level in timely manner.
- Maintain network equipment configurations with SW updates and HW refreshes.
- Execute deployments of new network infrastructure, new OS features, configuration changes according to defined project specifications.
- Interface with equipment vendors and service providers and manage service request escalations.
- Communicate and collaborate with a global community of end users and team members.
Experience Required
- Minimum 2-4 years of relevant experience.
- Proficiency in Layer 2 and 3 network protocols.
- Basic Fortinet and Juniper OS knowledge, Cisco OS knowledge is a plus.
- Familiar with Cisco WiFi solutions, Juniper Wifi is a plus.
- Familiar with monitoring tools such as Solarwinds, Forti-analyzer.
- Excellent written, verbal, customer service, and documentation skills
- Strong analytical and problem-solving skills
- Ability to work and think independently with mínimal supervision.
- Be able to work after shift hours and weekends occasionally
**Job Type**: Contract
Contract length: 12 months
Pay: RM6,000.00 - RM8,000.00 per month
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Penang Hill: Reliably commute or planning to relocate before starting work (preferred)
Application Question(s):
- Notice Period
**Experience**:
- Network Support: 3 years (preferred)
- Cisco: 3 years (preferred)
- Solarwinds: 3 years (preferred)
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