Csi Process Manager
8 months ago
Responsible / Accountable for:
- Analyzing the current service and creating a Service Improvement Plan with defined metrics for improvement in technology, process, and business demand presenting it to the customer according to contractual agreement;
- Work with all EUS Service Management and Process Owners for review and management of Service Levels and CSI opportunities towards Service improvement;
- Monthly Service Reports with measurable process effectiveness of improvement plans,and Advisory KPI;
- Monthly meetings with the customer for revision, discussion, approval and discovery of CSIPs (EUS scope);
- Management of CSI Global Tracker with both internal only and Customer visible CSIPs
- Manage BAU escalation / complaints under CSI scope and creation of related CSIP;
- Initiating service improvement activities/projects under CSI scope and task creation in TfSNow CSIP tool;
- Measuring user satisfaction through the facilities provided by the service desk using agreed scorecards;
- Identifying and reviewing statistically relevant areas of dissatisfaction
- Analyzing demand received at the Service Desk and identifying improvement opportunities via process, shift to the left or automation (Escalations, trend analysis, etc)
- Communication & coordination for CSI Activities with EUS Service and process Management
- Assist SDM with Escalations/Complaints pertaining CSI scope or any CSI communications/coordination/analysis activity.
-
Service Manager
5 days ago
Kuala Lumpur, Malaysia British American Tobacco Full time**BAT is evolving at pace - truly like no other organisation.** **To achieve the ambition, we have set for ourselves, we are looking for colleagues who are ready to live our ethos every day. Come be a part of this journey!** **BAT DBS MALAYSIA IS LOOKING FOR SERVICE MANAGER - PROCESS & CSI** **SENIORITY LEVEL**:Management (MM) **FUNCTION**:...
-
Aspac Csis Investigations Intermediate Analyst
7 months ago
Kuala Lumpur, Malaysia Citi Full timeThe IAU Analyst will be responsible for reviewing incoming referrals and making the determination whether the case can be worked based on established threshold and scope objectives. The IAU Analyst position is in effect a triage or filter within CSIS, efficiently working investigations “in-house” when warranted and freeing up other Investigators for more...
-
Intern - IT Service Management
4 months ago
Kuala Lumpur, Malaysia DKSH Full time**Location**:Kuala Lumpur, MY, MY**Global Business Unit**:OTH**Job Function**:Information Technology**Requisition Number**:161840**Description**: **Position Name**: Intern, IT Service Management **Business Unit**: CSSC **Job Summary**:The IT Service Management (ITSM) internship is designed to provide exposure to a variety of ITSM tasks and responsibilities...
-
Assistant Manager, Compliance
6 months ago
Kuala Lumpur, Malaysia Malaysia Airline Full time**Job Title**: Assistant Manager, Compliance **Reports To**: Manager Compliance, CSO **Role Purpose**: To support the Head CSO, Senior Manager and Manager Compliance in the effective implementation and monitoring compliance/quality assurance functions which include oversight auditing against relevant business units and external service providers to ensure...
-
Assistant Manager, Compliance
6 months ago
Kuala Lumpur, Malaysia Malaysia Airlines Full time**Reports To**: Manager Compliance, CSO **Role Purpose**: To support the Head CSO, Senior Manager and Manager Compliance in the effective implementation and monitoring compliance/quality assurance functions which include oversight auditing against relevant business units and external service providers to ensure conformance to regulatory requirements, IOSA...
-
Quality Tracking Executive
7 months ago
Kuala Lumpur, Malaysia Malaysia Airline Full time**Position Title** - Quality Tracking Executive **Reports To** - Manager, Customer Engagement & Insights **Role Purpose** - Responsible to assist Manager and Senior Executive to perform analysis and reporting on CSI and NPS for MAG businesses. The aims are to minimize the repeated breakages, address the root cause, and improve the customer...
-
Quality Tracking Executive
7 months ago
Kuala Lumpur, Malaysia Malaysia Airlines Full time**Reports To** - Manager, Customer Engagement & Insights **Role Purpose** - Responsible to assist Manager and Senior Executive to perform analysis and reporting on CSI and NPS for MAG businesses. The aims are to minimize the repeated breakages, address the root cause, and improve the customer experience. **Key Accountability** - Analyse, monitor, and track...
-
Assistant Corporate Sales Manager
7 days ago
Kuala Lumpur, Malaysia Assistant Corporate Sales Manager Full time-Job Highlights - South East Asia’s Leading Payment Gateway Provider Medical, Dental and Optical Benefits Free Daily Breakfast and Fresh Fruits -Job Description **Get to know the role and the day-to-day activities**: - Manages corporate accounts to ensure clients' needs are met efficiently and professionally. - In charges of retention of corporate...
-
Officer : Apac Citi Security Investigative Services
4 months ago
Kuala Lumpur, Malaysia Citi Full time**Job Description**: Whether you’re at the start of your career or looking to discover your next adventure, your story begins here. At **Citi**, you’ll have the opportunity to expand your skills and make a difference at one of the world’s most global banks. We’re fully committed to supporting your growth and development from the start with extensive...
-
Service Manager
5 days ago
Kuala Lumpur, Malaysia Wipro Limited Full time'¢ Leading and managing Service Delivery, Client Management and managing Incident Management, Service Request Management, Service Catalogue Management, Knowledge, Change, Release Management, Problem Management, HAM, Process Auditing, Risk Management, CSI, ITIL consulting and training '¢ End to End ITIL consultancy involving process definition,...
-
Executive, Customer Insights
6 months ago
Kuala Lumpur, Malaysia Malaysia Airlines Full time**Reports To**: - Senior Executive, Customer Insights & Engagement **Role Purpose**: - Responsible to assist the Senior Executive, Customer Insights & Engagement in analysing customer data to identify CSI and NPS performance trends for various MAG business pillars through regular and ad-hoc reports, aiming to minimize recurring issues, address root...
-
Executive, Customer Insights
6 months ago
Kuala Lumpur, Malaysia Malaysia Airline Full time**Position Title**: - Executive, Customer Insights & Engagement **Reports To**: - Senior Executive, Customer Insights & Engagement **Role Purpose**: - Responsible to assist the Senior Executive, Customer Insights & Engagement in analysing customer data to identify CSI and NPS performance trends for various MAG business pillars through regular and ad-hoc...
-
Asst Credit Manager
7 months ago
Kuala Lumpur, Malaysia ASK Resources Sdn Bhd Full timePerform comprehensive credit assessment which include financial statement analysis, financial forecast, customer’s profile, industry and market trend, transaction parameters review and etc. - Process and interpret financial statements into CSI internal form. - Support with customer, industry and product research. - Support with analysing of quantitative...
-
Funding Officer
6 months ago
Kuala Lumpur, Malaysia Agensi Pekerjaan ASK Resources Sdn Bhd Full time[RN] Our client is a financial and leasing company. Objective: To ensure lease documentation meets CSI & Funders’ requirements and leases are funded as soon as the documentation is complete. **Key Functional Responsibilities and Accountabilities** Lease documentation and funding package production for APAC region which include the relevant forms,...
-
Kuala Lumpur, Malaysia Malaysia Airlines Full time**Reports To**: Manager, In-Flight Catering Food &Beverages **Department**: OPS - In-flight Food & Beverage **Role Purpose**: - Complement the inflight offering through effective management of alcoholic beverages & according to customer preferences and within the approved budget. - Ensures a high level of performance of Suppliers and Caterers through...
-
Manager - Processing
7 months ago
Kuala Lumpur, Malaysia HSBC Full time-Job description **Why join us?** This department is responsible to analyse the corporate actions swift and documents received from agent or registrar and to broadcast it to the client. An accurate broadcast is required in order for client to manage their entitlement projection and to elect on any options provided by agent on the respective CA...
-
Kuala Lumpur, Malaysia Malaysia Airline Full time**Job Title**: Assistant Manager Culinary Standard, In-Flight Food & Beverages **Reports To**: Manager, In-Flight Catering Food &Beverages **Department**: OPS - In-flight Food & Beverage **Role Purpose**: - Complement the inflight offering through effective management of alcoholic beverages & according to customer preferences and within the approved...
-
Manager - Processing
6 months ago
Kuala Lumpur, Malaysia HSBC Full time-Job description **Why join us?** If you’re looking for further opportunities to develop your career, take the next step in fulfilling your potential right here at HSBC. Global Debt Markets Derivatives Trade Processing Management is integral to HSBC’s purpose and strategy, playing a valued role in Rates trading life cycle management. Our global team of...
-
Manager Process Safety
7 months ago
Kuala Lumpur, Malaysia MISC Full timePurpose of the Job Strategize and facilitate the implementation and development of Group Health, Safety and Environment (GHSE) Process Safety Management System ensuring that they are in line with the Group’s objectives, strategies, and in compliance with the regulatory requirements and standards **Qualifications**: **Education**: Bachelor’s Degree in...
-
Process Excellence, Manager
7 months ago
Kuala Lumpur, Malaysia BASF Asia-Pacific Service Centre Sdn. Bhd. Full time**_Do you want to work with passionate teams, providing excellent business and digital services to the Asia Pacific region? _** **_Do you want an open, supportive, and caring working environment?_** **_ Do you view your development needs seriously as we do?_** **_ If YES, then take your career to the #NextLevel with BASF !_** **Objectives of the...