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Restaurant Manager
2 weeks ago
**Job Summary: - Operations**
The Restaurant Manager bears the overall responsibility for the profitability of the chain restaurant outlet. He/she performs outlet-level support functions, such as customer service, scheduling, handling day-to-day operations, cashiering, closing of the till, ordering inventory, and back-office support. He/she is responsible for the recruitment, training, motivating staff and assisting the store manager in day-to-day activities of an outlet.
**Job Responsibilities: - Operations**
- Recruit & select staff that meet set expectations and are suited to work in a customer-oriented environment.
- Create good working environment and develop subordinates by identifying areas that needs training and action to support it.
- Ensure daily opening and closing duties in the outlet are properly executed.
- Manage, direct and co-ordinate all operation-related activities in a proficient and pleasant method.
- Monitor food and stocks wastage in the outlet.
- Managing of daily sales transactions and cash float is adhere to company’s cash handling policy and guidelines.
- Ensure that all the supplies and stocks in the outlet are sufficient for the day to day operations.
- Plan roster for operations staff.
- Motivate, guide and train the staff in upselling the food and beverage items.
- Achieve Business KPIs set by management.
- Attend to guest requests and attend to guest complaints as required. Resolving this at store level though service recovery.
**Skills**:
- Possess effective management skills
- Possess capability to lead, motivate and manage subordinates
- Good command of spoken English
- PC literate with knowledge in MS Office
**Education**:
Min. Diploma in F&B management or any related fields
**Experience**:
- At least 5 years of experience management in Food and Service Operations
- Pleasant, friendly, cheerful, and able to work under pressure and in a high-volume environment
**Salary**: RM3,500.00 - RM5,000.00 per month
**Benefits**:
- Meal provided
- Opportunities for promotion
- Professional development
Schedule:
- Afternoon shift
- Early shift
- Evening shift
- Holidays
- Rotational shift
Supplemental pay types:
- Overtime pay
Ability to commute/relocate:
- Kuala Lumpur: Reliably commute or planning to relocate before starting work (preferred)
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