Native & Non Native Russian Speaker - Customer

2 months ago

Kuala Lumpur, Malaysia GrowthFn Sdn Bhd Full time

**Vacancy: Customer Service-Native/Non-Native Russian**

Location: KL Sentral, Malaysia.

Languages:Native or Non-native Russian + English (B2)

**Salary**: RM7700 + KPI - up to RM300 + night shift allowance

Headcount: 10

Joining: End of October

Work Hour: Mon-Fri between 8 pm to 8 am MYT(BTW April to Sept).

Mon-Sun 9 pm to 9 am MYT -due to daylight saving(BTW Oct to March)

Permanent role

**Qualifications**:

- Bachelors Degree holder
- Min 6 months exp in customer service
- Healthcare exp in an advantage
- Good English communications skills (this is required as they will be speaking in English + Russian)

**Note**:
**Role & Responsibilities**:

- Take call and provide accurate answers to customer queries.
- Delivery excellent customer support & services and always offering patient assistance.
- Respond to customer’s inquiries over knowledge acquired through training (client product, continuous improvement, and refresher courses).
- Deliver customers support & services effectively through active communications.
- Meet and exceed all key performance indicators set by the company and the client.
- Adhere to given works roster including but not limited to weekends, public holidays, split off and rest day due to business requirement.
- Adhere to Call flow procedure & Processes as well as requirement of Quality Assurance.
- Abide to De-escalation processesthat involve dissatisfied customers.

**Requirements**:

- Minimum 6 months’ relevant working experience in voice channel support in customer services
- Bachelor’s degree is required
- Strong in communication skill in oral & written, deliver active listening and able to articulate step by step problem solving.
- Proficient in Russin and English is a must
- Always perform duty in professional manner
- To demonstrate willingness and effort to offer help needed to customer and peers with respect
- Being attentive during training & call handling
- Equipped with negotiation skills and able to handle difficult customer over the phone calls.
- Proficient in general computer knowledge & skills.
- Always acknowledge and deliver response to Team leader orsupervisor.
- Flexible and quickly adapt to new processes and information changes.
- Discipline, Mature, Positive Thinking, Friendly Personality and Willing to offer help

**Job Types**: Full-time, Permanent

Pay: RM7,700.00 per month

Application Question(s):

- What nationality are you?
- The job is on-site, the job location is Kuala Lumpur Malaysia, Are you willing to relocate?
- How many years of Customer Service Experience?
- Can you speak, write and read Russian language?
- Passport Validity Period?

&
Visa Status (If you are already in Malaysia what type of Visa, are you only?
- The salary is fixed, not negotiable, the salary is RM7700 + KPI - up to RM300 + night shift allowance are you okay with it?
- You will be contacted via WhatsApp by HR - Nuwa to schedule your interview, are you on WhatsApp, kindly provide your WhatsApp number with country code?
- Rotational shift + Night shift, are you okay with it?

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