Global Support Executive

2 weeks ago

Kuala Lumpur, Malaysia HSBC Full time

**Business**:Securities Services - GBMC

**Open positions: 01**

**Role Title**: Global Support Executive (GSE)

**Global Career Band**:8

**Location**:_(Country/City):_** **Kuala Lumpur City Office, Malaysia

**Recruiter Name: Anthony LIM***

**Why join us?**

All Securities Staffs are required:
1. To maintain HSBC internal control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators.
2. To implement the Group Compliance Policy as applicable to your role in conjunction with the relevant Compliance Department. The term ‘compliance’ embraces all relevant laws, rules and codes with which the business has to comply within India and in relation to the countries migrating work to the assigned GSC.
3. To continually re-assess the operational risks inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures, management restructures, and the impact of new technology in conjunction with the donor Group companies.

**The Opportunity**:

- Ensure all settlements reports are extracted and actioned in accordance to the procedures, workflow and as per the market specific.
- Ensure Failed Trade Management tasks and funding activities are undertaken in a timely manner to avoid any claims from the client, market and third party.
- Need to communicate, coordinate and work with various stakeholders and internal departments to ensure settlement of the trades.
- Deal with the specific requirements for the various markets assigned and to look into effective ways to standardize certain practices across markets.
- Drive customer centric Quality initiatives.
- Effectively mitigate identified Operational Risks.
- Comply with Group’s statutory audit standards.

**What you’ll do**:

- Problem situations are proactively identified, resolved and escalated to give maximum customer satisfaction. Appropriate measures are taken to improve quality and prevent recurrence.
- Customer issues are handled sensitively and receive full consideration. Situations are resolved effectively retaining goodwill of customer and customers are kept fully informed of progress.
- Customer related data are handled in accordance to DPA and the Group Risk and Compliance standard.
- Ensure operational efficiency by overseeing and close monitoring of the operational processes and workflow, market specific requirements/procedures and performance of various systems in securities processing.
- Ensure individual quality targets are achieved. Issues/problems are fully analyzed and resolved or escalated. Appropriate action is taken to prevent recurrence.
- To acquire a broad understanding of the administration processes and to keep abreast with the latest developments in the assigned markets on the rules & regulations by the regulators, stock exchange and etc that may have implication to the daily administration processes.
- To have a tight control to prevent any operational losses by establishing methods and check points to scrutinize exceptions/errors.
- Ensure that procedural changes/new initiatives have been implemented. Consistently maintain a high level of customer service.
- Assist the management team while initiating business recovery measures. To monitor Operational Risks and implement risk mitigating plans.
- All MI data requirement (timesheets, leave requests, absence requests and ad hoc process information) are completed and updated in a timely manner to assist colleagues in HDPM and the Business areas to meet their SLAs
- Management Information, other required data and communication are completed accurately and supporting statistics/reports/returns are presented within agreed timescales.
- Maintain equipment, systems and general work environment in good condition and ensure that issues/problems are investigated/resolved immediately or escalated to Line Manager
- Actively participate and suggest improvements which can improve the process mechanics.
- By addressing any areas of concern in conjunction with line management and/or the appropriate department.

Requirements

**What you will need to succeed in the role**:
Knowledge
- Trade and Securities background will be an added advantage for this role.

**What additional skills will be good to have?**

**Skills**:

- Requires strong numeric and analytical skills.
- Must posses and excellent command of English.
- Must be able to communicate with various stakeholders ie Sub Custodians, internal HSBC departments, Business Partners and etc.
- Must be able to interpret and analyses settlement reports and advise clients accurately.
- Able to make good business decisions
- Potentially willing to work non-standard Asian hours (e.g. UK hours)

**You’ll achieve more at HSBC**

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professio

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