Global Support Executive

7 months ago

Kuala Lumpur, Malaysia HSBC Full time

-Job description

**Why join us?**

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team in the role of Global Support Executive.

**What you’ll do**:
To manage the daily Operation / "business as usual" (BAU) of the Confirmation/Settlement/Post Settlement of GFX transactions

Staff will have to work with counter parties, or other group employees as well as liaise with Relationship Managers for retail customers. Individual needs to have eye for detail, drive, passion for such work, and be a self-starter. Excellent spoken and written English is critical for success in the role.
- To continuously provide high quality processing service to achieve maximum customer satisfaction within the specified SLAs.
- Responsible for rapport building and resolving customer inquiries in a professional manner.
- Acquire and update knowledge on procedures related to processes.
- Process work as requested by line management / customer. Ensure that work is completed in accordance with established procedures and standards.
- Work well independently, complete assigned tasks within established timeframe, and complete regular assignments without reminders or additional requests.
- Work productively and professionally. Demonstrates ways to improve customer service and increase productivity.
- Participates in team meetings, activities, promotes team spirit.
- To maintain HSBC internal control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators, accompanied by the appropriate internal control standards relevant to the role.
- To implement the Group Compliance Policy, as applicable to the role.
- To be aware of the Operational Risk that associated with the role, and to ensure that all actions during the employment with HSBC take account of the likelihood of operational risk occurring.
Requirements

**What you will need to succeed in the role**:

- A post-graduate diploma or degree in any discipline. Higher qualification not a bar provided aspirations commensurate with the position.
- Ability to speak and understand English fluently.
- Ability to write business letters and reports.
- Good conversational/telephone skills.
- Ability to learn quickly and transfer knowledge appropriately.
- Ability to understand and interpret numeric data.
- Minimum, basic computer knowledge.
- Flexibility to work shifts.
- Ability to build rapport with and relate to a wide range of people.
- Flexibility to work shifts
- Work experience in Treasury is preferred though not necessary. Experience not a bar provided aspirations commensurate with the position.

**What additional skills will be good to have?**
- Experience in Securities/ Foreign Exchange & Money Market or Derivatives would be an advantage.

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