Global Support Executive

4 months ago

Kuala Lumpur, Malaysia HSBC Full time

-Job description

**Why join us?**

Account & SSI function within GBM Business Services is functionally responsible for maintaining all Account and Settlement Instructions level data across number of Group Systems. This includes setting up, amending and de-activating both Account data and Settlement Instructions for all Global Banking, Global Markets, Commercial Banking Client (utilizing Global Markets Products), Prime Services (PS), Funds and Strategic clients across geographic locations. ASM is a well-established function operating globally and supporting 40 countries with 3 hubs in London, New York and Hong Kong and two processing sites in Bangalore and KL. The functions deal with large and extremely time sensitive transactions which are required to be performed with high level of quality and integrity while following FIM guidelines and therefore demands proactive management of operational risk, capacity planning and robust measurement of performance metrics

**The Opportunity**:
To carry out operations, services and administration of the business so as to achieve optimum profitability and efficiency to minimize operational risk. Although an operational job title, responsibilities include a strong client support role and related direct client contact. The job holder has primary responsibility to providing operational support to assigned broker dealer clients and assisting the manager and the rest of the team with ensuring delivery service in line with broker dealer SLAs. The role is required to maintain HSBC internal control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators.

**What you’ll do**:

- Responsible for executing static setups and account opening, closing, and maintenance operations.
- Active and timely interaction with regional sites, banking operations, client services etc.
- Active participation and contribution in projects, automation and efficiency initiatives.
- Impact on business:

- To input and process account opening and maintenance for accounts, in regions supported.
- Ensure static data setups are properly done on securities services platforms.
- Handle ad hoc project/reports
- Customers/ Stakeholders
- To liaise with other departments within Account & SSI
- Builds trusting relationships with internal and external clients
- Leadership and Teamwork
- To work closely with Account & SSI teams, and other stakeholders
- To work closely with other departments within Account & SSI for collection of data/information.
- Operational Effectiveness and Control
- To assist in the monitoring of KPIs
- Identifies opportunities to reduce errors/increase automation
- Observation of Internal Controls
- Operates within the HSBC internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators.
- The jobholder processes sensitive information and should be well aware of the importance of confidentiality.
Requirements

**What you will need to succeed in the role**:

- Strong analytical skills.
- Ability to handle high volume, high value transactions accurately and under pressure.
- Sound knowledge of relevant systems used and processes.
- Ability to prioritize tasks and manage time well with good attention to detail.
- Team-focused with ability to build and maintain strong working relationships with managers and staff within the business.
- Willing to be assigned on UK shift (3PM MST/12.30PM IST) with occasional change on shifting depending on resource and capacity allocation requirements.
- Knowledge on basic MS Excel functions and basic macro.

**What additional skills will be good to have?**
- A good understanding of the overall securities industry from an operational and regulatory perspective.
- Knowledge of SWIFT, preferred but not essential.
- Knowledge on MS Visual Basic is an advantage.

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