Global Support Executive

7 months ago

Kuala Lumpur, Malaysia HSBC Full time

-Job description

**Why join us?**

If you’re looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

The Settlement GSE will ensure all settlements reports are extracted and actioned in accordance to the procedures, workflow and as per the market specific. Ensure Failed Trade Management tasks and funding activities are undertaken in a timely manner to avoid any claims from the client, market and third party. The settlement GSE will need to communicate, coordinate and work with various stakeholders and internal departments to ensure settlement of the trades.

**The Opportunity**:
We are currently seeking an ambitious individual to join GC UK Overseas Settlement team in the role of **Global Support Executive**, working together with colleagues to define, manage and achieve business targets.
- To maintain HSBC internal control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators
- To implement the Group Compliance Policy as applicable to your role in conjunction with the relevant Compliance Department. The term ‘compliance’ embraces all relevant laws, rules and codes with which the business has to comply within Malaysia and in relation to the countries migrating work with the assigned Global Service Centers (GSC).
- To continually re-assess the operational risks inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures, management restructures, and the impact of new technology in conjunction with the donor Group companies.

**What you’ll do**:

- Problem situations are proactively identified, resolved and escalated to give maximum customer satisfaction. Appropriate measures are taken to improve quality and prevent recurrence.
- Customer issues are handled sensitively and receive full consideration. Situations are resolved effectively retaining goodwill of customer and customers are kept fully informed of progress.
- Assist team members whenever required on daily work
- Participates in team meetings, activities, promotes team spirit.
- Contributes to the creation of a supportive work environment driven by people centric values.
- Build professional relationships with colleagues in other areas.
- Maintain operational efficiency by overseeing and close monitoring of the operational processes and workflow, market specific requirements/procedures and performance of various systems in securities processing.
- Achieve individual quality targets. Issues/problems are fully analyzed and resolved or escalated. Appropriate action is taken to prevent recurrence.
- To acquire a broad understanding of the administration processes and to keep abreast with the latest developments in the assigned markets on the rules & regulations by the regulators, stock exchange and etc. that may have implication to the daily administration processes.
- Always ensure “Right First Time” to prevent any operational losses by following the agreed methods and check points to scrutinize exceptions/errors.
- Ensure that procedural changes/new initiatives have been implemented. Consistently maintain a high level of customer service.
- Assist the management team while initiating business recovery measures. To monitor Operational Risks and implement risk mitigating plans.
- All MI data requirement (timesheets, leave requests, absence requests and adhoc process information) are completed and updated in a timely manner to assist colleagues in Global Service Centre (GSC) and the Business areas to meet their SLAs.
- Management Information, other required data and communication are completed accurately and supporting statistics/reports/returns are presented within agreed timescales.
- Maintain equipment, systems and general work environment in good condition and ensure that issues/problems are investigated/resolved immediately or escalated to Line Manager.
- By addressing any areas of concern in conjunction with line management and/or the appropriate department.
- By adhering to the Group’s agreed processes / procedures - achieving a satisfactory Audit report.
- Be aware of the Operational Risk scenario associated with your role and act in a manner that takes account of operational risk considerations.
Requirements

**What you will need to succeed in the role**:
**Knowledge**:

- A post-graduate diploma or degree in any discipline. Higher qualification not a bar provided aspirations commensurate with the position

**Experience**:

- Background of Securities/Accounting/Finance will be an added advantage.

**Skills**:

- Ability to speak and understand English fluently, writes business letters and reports, and have good conve

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