Global Support Executive
8 months ago
-Job description
**Why join us?**
If you’re looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
The Settlement GSE will ensure all settlements reports are extracted and actioned in accordance to the procedures, workflow and as per the market specific. Ensure Failed Trade Management tasks and funding activities are undertaken in a timely manner to avoid any claims from the client, market and third party. The settlement GSE will need to communicate, coordinate and work with various stakeholders and internal departments to ensure settlement of the trades.
**The Opportunity**:
We are currently seeking an ambitious individual to join GC UK Overseas Settlement team in the role of **Global Support Executive**, working together with colleagues to define, manage and achieve business targets.
- To maintain HSBC internal control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators
- To implement the Group Compliance Policy as applicable to your role in conjunction with the relevant Compliance Department. The term ‘compliance’ embraces all relevant laws, rules and codes with which the business has to comply within Malaysia and in relation to the countries migrating work with the assigned Global Service Centers (GSC).
- To continually re-assess the operational risks inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures, management restructures, and the impact of new technology in conjunction with the donor Group companies.
**What you’ll do**:
- Problem situations are proactively identified, resolved and escalated to give maximum customer satisfaction. Appropriate measures are taken to improve quality and prevent recurrence.
- Customer issues are handled sensitively and receive full consideration. Situations are resolved effectively retaining goodwill of customer and customers are kept fully informed of progress.
- Assist team members whenever required on daily work
- Participates in team meetings, activities, promotes team spirit.
- Contributes to the creation of a supportive work environment driven by people centric values.
- Build professional relationships with colleagues in other areas.
- Maintain operational efficiency by overseeing and close monitoring of the operational processes and workflow, market specific requirements/procedures and performance of various systems in securities processing.
- Achieve individual quality targets. Issues/problems are fully analyzed and resolved or escalated. Appropriate action is taken to prevent recurrence.
- To acquire a broad understanding of the administration processes and to keep abreast with the latest developments in the assigned markets on the rules & regulations by the regulators, stock exchange and etc. that may have implication to the daily administration processes.
- Always ensure “Right First Time” to prevent any operational losses by following the agreed methods and check points to scrutinize exceptions/errors.
- Ensure that procedural changes/new initiatives have been implemented. Consistently maintain a high level of customer service.
- Assist the management team while initiating business recovery measures. To monitor Operational Risks and implement risk mitigating plans.
- All MI data requirement (timesheets, leave requests, absence requests and adhoc process information) are completed and updated in a timely manner to assist colleagues in Global Service Centre (GSC) and the Business areas to meet their SLAs.
- Management Information, other required data and communication are completed accurately and supporting statistics/reports/returns are presented within agreed timescales.
- Maintain equipment, systems and general work environment in good condition and ensure that issues/problems are investigated/resolved immediately or escalated to Line Manager.
- By addressing any areas of concern in conjunction with line management and/or the appropriate department.
- By adhering to the Group’s agreed processes / procedures - achieving a satisfactory Audit report.
- Be aware of the Operational Risk scenario associated with your role and act in a manner that takes account of operational risk considerations.
Requirements
**What you will need to succeed in the role**:
**Knowledge**:
- A post-graduate diploma or degree in any discipline. Higher qualification not a bar provided aspirations commensurate with the position
**Experience**:
- Background of Securities/Accounting/Finance will be an added advantage.
**Skills**:
- Ability to speak and understand English fluently, writes business letters and reports, and have good conve
-
Global Support Executive
7 months ago
Kuala Lumpur, Malaysia HSBC Full time-Job description **Business: Clearing and Settlements** **Open positions: 1** **Role Title**:Global Support Executive** **Global Career Band: 8** **Location **_(Country / City )_**: Malaysia, Kuala Lumpur** **Recruiter Name: Durrga Silvarajah** **Why join us?** If you’re looking for a career that will give you plenty of opportunities to develop,...
-
Global Support Executive
7 months ago
Kuala Lumpur, Malaysia HSBC Full time-Job description **Business: MSS Operation - EM Rates Confirmations** **Open positions: 1** **Role Title: Global Support Executive** **Global Career Band: 8** **Location **_(Country / City )_**: Kuala Lumpur / Malaysia** **Recruiter Name**:Nana Nasrudin** *** **Why join us?** This position lies within the Emerging Markets Confirmations in MSS...
-
Global Support Executive
4 months ago
Kuala Lumpur, Malaysia HSBC Full time-Job description **Why join us?** Account & SSI function within GBM Business Services is functionally responsible for maintaining all Account and Settlement Instructions level data across number of Group Systems. This includes setting up, amending and de-activating both Account data and Settlement Instructions for all Global Banking, Global Markets,...
-
Global Support Executive
6 months ago
Kuala Lumpur, Malaysia HSBC Full time-Job description **Why join us?*** **Some Careers grow faster than others.** If you’re looking for further opportunities to develop your career, take the next step in fulfilling your potential right here at HSBC. **HSBC Technology and Services** HSBC Technology and Services is a pivotal part of the Group, providing essential operational and technical...
-
Global Support Executive
7 months ago
Kuala Lumpur, Malaysia HSBC Full time-Job description **Business: Asset Servicing and Tax Services** **Open positions: 1** **Role Title: Global Support Executive** **Global Career Band: 8** **Location (Country / City ): Kuala Lumpur, Malaysia** **Recruiter Name : Norhidayah Abdul Razak** **Why join us?** Asset Servicing and Tax Services covers all Mandatory and Voluntary Corporate Action...
-
Global Support Executive
8 months ago
Kuala Lumpur, Malaysia HSBC Full time-Job description **Why join us?** If you’re looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you...
-
Global Support Executive
2 hours ago
Kuala Lumpur, Malaysia HSBC Full time**Business**:Asset Servicing and Tax Services **Open positions**:1 **Role Title**:Global Support Executive **Global Career Band: 8** **Location **_(Country / City )_**: Kuala Lumpur, Malaysia** **Recruiter Name : Anthony Chuen** **Why join us?** Asset Servicing covers all Mandatory and Voluntary Corporate Action processing for Equity and Fixed Income...
-
Global Support Executive
6 months ago
Kuala Lumpur, Malaysia HSBC Full time-Job description **Business**:Global Banking and Markets **Open positions**:1** **Role Title**:GLOBAL SUPPORT EXECUTIVE** **Global Career Band: 8** **Location **_(Country / City )_**:Malaysia / Kuala Lumpur** **Recruiter Name**:Nana Nasrudin** **Why join us?** To continuously provide high quality processing service to achieve maximum customer...
-
Global Support Executive
8 months ago
Kuala Lumpur, Malaysia HSBC Full time-Job description **Why join us?** If you’re looking for further opportunities to develop your career, take the next step in fulfilling your potential right here at HSBC. The position lies within our Equities Stock Lending Operations specialising in Settlements under the Market & Securities Services Operation umbrella. The job holder is responsible to...
-
Global Support Executive
7 months ago
Kuala Lumpur, Malaysia HSBC Full time-Job description **Business**:Collateral Services **Open positions: 1** **Role Title**:Global Support Executive*** **Global Career Band: 8** **Location **_(Country / City)_**:Kuala Lumpur, Malaysia **Recruiter Name: Nana Nasruddin*** **Why join us?** The Collateral Services team are responsible for the processing of all collateral related...
-
Global Support Executive
7 months ago
Kuala Lumpur, Malaysia HSBC Full time-Job description **Why join us?** If you’re looking for further opportunities to develop your career, take the next step in fulfilling your potential right here at HSBC. The position lies within the Debt Securities for Clearing and Settlement in Market Operations. The job holder is responsible to support HBAP Clearing & Settlement activities in...
-
Global Support Executive
7 months ago
Kuala Lumpur, Malaysia HSBC Full time-Job description **Why join us?** If you’re looking for further opportunities to develop your career, take the next step in fulfilling your potential right here at HSBC. The position lies within the Debt Securities for Clearing and Settlement in Market Operations. The job holder is responsible to support HBAP Clearing & Settlement activities in...
-
P2p Specialist
7 months ago
Kuala Lumpur, Malaysia Informa Global Support Full time**Company Description** Informa is a leading business intelligence, events, and academic publishing business operating in the Knowledge and Information Economy. We are listed on the London Stock Exchange and a member of the FTSE 100. We operate in more than 30 countries and employ over 11,000 people globally. Informa's leading brands and expert teams create...
-
P2p Specialist
7 months ago
Kuala Lumpur, Malaysia Informa Global Support Full time**Company Description** Informa is a leading business intelligence, events, and academic publishing business operating in the Knowledge and Information Economy. We are listed on the London Stock Exchange and a member of the FTSE 100. We operate in more than 30 countries and employ over 11,000 people globally. Informa's leading brands and expert teams create...
-
Global Support Executive
7 months ago
Kuala Lumpur, Malaysia HSBC Full time-Job description **Why join us?** If you’re looking for further opportunities to develop your career, take the next step in fulfilling your potential right here at HSBC. Global Debt Markets Derivatives Trade Processing Management is integral to HSBC’s purpose and strategy, playing a valued role in Rates trading life cycle management. Our global team of...
-
Global Support Executive
6 months ago
Kuala Lumpur, Malaysia HSBC Full time-Job description **Why join us?** If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking and...
-
Global Support Executive
7 months ago
Kuala Lumpur, Malaysia HSBC Full time-Job description **Why join us?** If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking and...
-
Global Support Executive
7 months ago
Kuala Lumpur, Malaysia HSBC Full time-Job description **Why join us?** Asset Servicing covers all Mandatory and Voluntary Corporate Action processing for Equity and Fixed Income products, inclusive of Claims for multiple balance sheets across multiple business location **The Opportunity** Requirements **What you’ll do**: **Principal Accountabilities: Key activities and decision making...
-
Global Support Executive
8 months ago
Kuala Lumpur, Malaysia HSBC Full time-Job description **Why join us?** The Collateral Services team are responsible for the processing of all collateral related counterparty risk exposure management & the collation & distribution of client portfolio valuations. One of the functions of the Collateral Management department is the management of collateral exposure. Daily, the department calls...
-
Techical Support Executive
6 months ago
Kuala Lumpur, Malaysia amIT Global Solutions Full timeAbout Company: amIT Global Solutions (AGS) is an Information Technology Services and Solutions provider headquartered in Singapore provides complete IT Services, Enterprise Solutions, IT Outsourcing, IT Consulting, Managed Services and Business Process Outsourcing. We have highly qualified team of vibrant experts in wide range of technology and solutions in...
