Global Support Executive

5 months ago

Kuala Lumpur, Malaysia HSBC Full time

-Job description

**Business: MSS Operation - EM Rates Confirmations**

**Open positions: 1**

**Role Title: Global Support Executive**

**Global Career Band: 8**

**Location **_(Country / City )_**: Kuala Lumpur / Malaysia**

**Recruiter Name**:Nana Nasrudin**

***

**Why join us?**

This position lies within the Emerging Markets Confirmations in MSS Operations. The role would be to review and process all incoming confirmations as well as affirm and chase for confirmations across the Emerging Markets Confirmations processing, focusing and ensuring the timely confirmation retrieval within the HKMA, EMIR and DFA requirements. Individual needs to have eye for detail, high driven, passion for such work and self-starter. Excellent spoken and written English, additionally converse in Mandarin/Cantonese are critical for success in this role.

**The Opportunity**:
Work for the Emerging Markets Confirmations process with other responsibilities dependent to the process. The role demands for a person who is a self-starter with excellent communication both written and verbal as person will be working with various stakeholders both from internal and external customers at a global level. The role also requires a person with flexibility towards working hours and adaptable to the changes being implemented.

The job holder will generally be guided by the instructions from his/her line manager. However, a level of independent thought and taking the initiative is preferable & expected from job holder. A must to be able to work under a team environment with a passion to manage and lead a team of people.

***

**What you’ll do**:

Requirements

**What you will need to succeed in the role**:

- University Degree and/or specialized external qualifications (e.g. CISI Investment Operations Certificate) preferably in banking, finance or securities and investment.
- Experience in a banking or financial services environment, including at least three years’ experience in an operational or technical training role is preferred.
- Knowledge of Global Banking and Markets business, products and work flows is preferred.
- Strong communication and interpersonal skills, particularly listening and questioning skills.
- Ability to speak and understand Mandarin/Cantonese Language with good conversational/ telephone skills is a MUST.

***

**What additional skills will be good to have?**
- Leadership skills, with ability to build rapport with and relate to and effectively develop a wide range of people.
- Ability to adapt to variable working shift hours to support training on demand for the business time zones supported.
- Ability to learn quickly and transfers knowledge appropriately, understand and interpret numeric data.
- Ability to write and design content concisely and clearly.
- Ability to organize self and multi-task to demanding timelines.

***

**You’ll achieve more at HSBC**

**Issued By **HSBC Electronic Data Processing (Malaysia) Sdn Bhd

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