Global Support Executive
3 months ago
-Job description
**Why join us?**
**Some careers grow faster than others.**
If you’re looking for further opportunities to develop your career, take the next step in fulfilling your potential right here at HSBC. Global Finance is integral to HSBC’s purpose and strategy, playing a valued role in managing costs and deploying capital in the most effective way. Our global team of finance professionals partner with the business to provide trusted insights and forward looking analysis; accuracy; efficiency and control to frame and influence business decisions. We are currently seeking a high calibre professional to join our team as a **Global Support Executive**.
**All Securities Managers are required:
- **
- To maintain HSBC Internal Control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators.
- To implement the Group Compliance Policy as applicable to your role in conjunction with the relevant Compliance Department. The term ‘compliance’ embraces all relevant laws, rules and codes with which the business has to comply within India and in relation to the countries migrating work to the assigned GCS.
- To continually re-assess the operational risks inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures, management restructures, and the impact of new technology in conjunction with the donor Group companies.
**The Opportunity**:
- Securities services demand the delivery of a highly professional Customer focused service with a continuous drive for improvement in terms of both service and cost effectiveness. The challenge of the business is to work under different parameters including multiple time zones, 24 hour flexi-shift, different systems, practices and processes and a uniqueness of work culture/environment inherited from the migrating countries. The nature of the corporate action services provided and the extent of the delivery of the services is such that processing delays or errors will almost inevitably result in serious losses to the Group or poor customer service. The maintenance of a high level of internal control is essential to minimise these risks and maximise process security.
**Leadership and Team work**:
- Effectively drive change to achieve business goals. (eg: process improvements/changes in procedures)
- Lead by example through service excellence and driving Quality initiatives for improved customer satisfaction.
- Drive personal development plans and performance management reviews.
- Reward and recognise service excellence.
- Strike balance among task, team and individual to inspire and influence others to bring out their best
- Motivate team members to meet business objectives.
- Create robust team environment where skills and knowledge is shared to achieve team and business goals.
- Knowledge and experience is shared with team members, providing assistance on referred/technical issues.
- Progress reviews on performance are undertaken within agreed timescales. Advice and guidance is given in a constructive manner
**Customer service and problem resolution**
- Monitoring ‘Service Quality’ of the team to ensure high Customer Service Standards and drive rigorous customer centric quality Campaigns/initiatives to increase Quality awareness in the team. Recognise, reward and set high internal service excellence benchmarks to ensure customer satisfaction.
- Problem situations are proactively identified, resolved and escalated to give maximum customer satisfaction. Appropriate measures are taken to improve quality and prevent recurrence.
- Customer issues are handled sensitively and receive full consideration. Situations are resolved effectively retaining goodwill of customer and customers are kept fully informed of progress.
**Operations**
- Ensure daily operational efficiency by overseeing and close monitoring of the operational processes and workflow, market specific requirements/procedures and performance of various systems in securities processing.
- Monitor the process productivity to ensure quality targets are achieved. Issues/problems are fully analysed and resolved or escalated. Appropriate action is taken to prevent recurrence.
- To acquire a broad understanding of the corporate action processes and to keep abreast with the latest developments in the assigned markets on the rules & regulations by the regulators, stock exchange and etc that may have implication to the daily corporate action processes.
- To have a tight control to prevent any operational losses by establishing methods and check points to scrutinise exceptions/errors and to prevent potentially fraudulent situations through strong internal audit and staff feedback mechanisms.
- To smoothen the impact of erratic workflows/volumes through effective capacity planning, leave management and process prioritization by allocating/reallocating re
-
Global Support Executive
4 months ago
Kuala Lumpur, Malaysia HSBC Full time-Job description **Business**: Markets & Securities Services Operations, GDM Derivatives Trade & Position Management **Open positions**: 1 **Role Title**: Global Support Executive **Global Career Band**: GSC 8 **Location (Country / City)**: Kuala Lumpur, Malaysia **Recruiter Name**: Nana Nasrudin **Why join us?** - If you are looking for opportunities...
-
Global Support Executive
4 months ago
Kuala Lumpur, Malaysia HSBC Full time-Job description **Business: Clearing and Settlements** **Open positions: 1** **Role Title**:Global Support Executive** **Global Career Band: 8** **Location **_(Country / City )_**: Malaysia, Kuala Lumpur** **Recruiter Name: Durrga Silvarajah** **Why join us?** If you’re looking for a career that will give you plenty of opportunities to develop,...
-
Global Support Executive
3 months ago
Kuala Lumpur, Malaysia HSBC Full time-Job description **Business: MSS Operation - EM Rates Confirmations** **Open positions: 1** **Role Title: Global Support Executive** **Global Career Band: 8** **Location **_(Country / City )_**: Kuala Lumpur / Malaysia** **Recruiter Name**:Nana Nasrudin** *** **Why join us?** This position lies within the Emerging Markets Confirmations in MSS...
-
Global Support Executive
3 weeks ago
Kuala Lumpur, Malaysia HSBC Full time-Job description **Why join us?** Account & SSI function within GBM Business Services is functionally responsible for maintaining all Account and Settlement Instructions level data across number of Group Systems. This includes setting up, amending and de-activating both Account data and Settlement Instructions for all Global Banking, Global Markets,...
-
Global Support Executive
4 months ago
Kuala Lumpur, Malaysia HSBC Full time-Job description **Business: Network Management - Markets and Security Services (MSS)** **Open positions: 1** **Role Title: Global Support Executive (GSE)** **Global Career Band: 8** **Location **_(Country / City)_**: Malaysia, Kuala Lumpur** **Recruiter Name: Nana Nasrudin** **Why join us?** The Account Management team support the wider Network...
-
Global Support Executive
3 months ago
Kuala Lumpur, Malaysia HSBC Full time-Job description **Why join us?*** **Some Careers grow faster than others.** If you’re looking for further opportunities to develop your career, take the next step in fulfilling your potential right here at HSBC. **HSBC Technology and Services** HSBC Technology and Services is a pivotal part of the Group, providing essential operational and technical...
-
Global Support Executive
5 months ago
Kuala Lumpur, Malaysia HSBC Full time-Job description **Why join us?** If you’re looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you...
-
Global Support Executive
3 months ago
Kuala Lumpur, Malaysia HSBC Full time-Job description **Business: Asset Servicing and Tax Services** **Open positions: 1** **Role Title: Global Support Executive** **Global Career Band: 8** **Location (Country / City ): Kuala Lumpur, Malaysia** **Recruiter Name : Norhidayah Abdul Razak** **Why join us?** Asset Servicing and Tax Services covers all Mandatory and Voluntary Corporate Action...
-
Global Support Executive
3 months ago
Kuala Lumpur, Malaysia HSBC Full time-Job description **Business**:Global Banking and Markets **Open positions**:1** **Role Title**:GLOBAL SUPPORT EXECUTIVE** **Global Career Band: 8** **Location **_(Country / City )_**:Malaysia / Kuala Lumpur** **Recruiter Name**:Nana Nasrudin** **Why join us?** To continuously provide high quality processing service to achieve maximum customer...
-
Global Support Executive
5 months ago
Kuala Lumpur, Malaysia HSBC Full time-Job description **Why join us?** If you’re looking for further opportunities to develop your career, take the next step in fulfilling your potential right here at HSBC. The position lies within our Equities Stock Lending Operations specialising in Settlements under the Market & Securities Services Operation umbrella. The job holder is responsible to...
-
Global Support Executive
3 months ago
Kuala Lumpur, Malaysia HSBC Full time-Job description **Business: DCC AU Corporate Actions** **Open positions: 1** **Role Title: Global Support Executive** **Global Career Band: 8** **Location **_(Country / City )_**: City Office KL (GSC Malaysia)** **Recruiter Name: Nana Nasrudin** **Why join us?** - Direct Custody and Clearing (DCC) Corporate Actions is an asset servicing function...
-
Global Support Executive
4 months ago
Kuala Lumpur, Malaysia HSBC Full time-Job description **Business**:Collateral Services **Open positions: 1** **Role Title**:Global Support Executive*** **Global Career Band: 8** **Location **_(Country / City)_**:Kuala Lumpur, Malaysia **Recruiter Name: Nana Nasruddin*** **Why join us?** The Collateral Services team are responsible for the processing of all collateral related...
-
P2p Specialist
4 months ago
Kuala Lumpur, Malaysia Informa Global Support Full time**Company Description** Informa is a leading business intelligence, events, and academic publishing business operating in the Knowledge and Information Economy. We are listed on the London Stock Exchange and a member of the FTSE 100. We operate in more than 30 countries and employ over 11,000 people globally. Informa's leading brands and expert teams create...
-
Global Support Executive
5 months ago
Kuala Lumpur, Malaysia HSBC Full time-Job description **Why join us?** If you’re looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you...
-
P2p Specialist
4 months ago
Kuala Lumpur, Malaysia Informa Global Support Full time**Company Description** Informa is a leading business intelligence, events, and academic publishing business operating in the Knowledge and Information Economy. We are listed on the London Stock Exchange and a member of the FTSE 100. We operate in more than 30 countries and employ over 11,000 people globally. Informa's leading brands and expert teams create...
-
Global Support Executive
4 months ago
Kuala Lumpur, Malaysia HSBC Full time-Job description **Why join us?** If you’re looking for further opportunities to develop your career, take the next step in fulfilling your potential right here at HSBC. The position lies within the Debt Securities for Clearing and Settlement in Market Operations. The job holder is responsible to support HBAP Clearing & Settlement activities in...
-
Global Support Executive
4 months ago
Kuala Lumpur, Malaysia HSBC Full time-Job description **Why join us?** If you’re looking for further opportunities to develop your career, take the next step in fulfilling your potential right here at HSBC. The position lies within the Debt Securities for Clearing and Settlement in Market Operations. The job holder is responsible to support HBAP Clearing & Settlement activities in...
-
Global Support Executive
3 months ago
Kuala Lumpur, Malaysia HSBC Full time-Job description **Why join us?** **Some careers grow faster than others.** If you’re looking for further opportunities to develop your career, take the next step in fulfilling your potential right here at HSBC. Global Finance is integral to HSBC’s purpose and strategy, playing a valued role in managing costs and deploying capital in the most...
-
Global Support Executive
4 months ago
Kuala Lumpur, Malaysia HSBC Full time-Job description **Why join us?** If you’re looking for further opportunities to develop your career, take the next step in fulfilling your potential right here at HSBC. Global Debt Markets Derivatives Trade Processing Management is integral to HSBC’s purpose and strategy, playing a valued role in Rates trading life cycle management. Our global team of...
-
Global Support Executive
4 months ago
Kuala Lumpur, Malaysia HSBC Full time-Job description **Why join us?** If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking and...
