Global Support Executive

1 month ago

Kuala Lumpur, Malaysia HSBC Full time

-Job description

**Why join us?**

If you’re looking for further opportunities to develop your career, take the next step in fulfilling your potential right here at HSBC. The position lies within the Debt Securities for Clearing and Settlement in Market Operations. The job holder is responsible to support HBAP Clearing & Settlement activities in performing affirming, chasing, amending and escalating until settlement of the trade.

This role includes managing primary objective of driving operational excellence across our business globally. Achieving this through the consolidation, simplification and continuous improvement of the process, simultaneously takes responsibility for managing operational, location and processing risk.

Ensure compliance of internal guidelines, external regulations and are constantly reviewed and enhanced to continually improve the support functions offered to the operational processes and the business.

The key functions of the role include:
Oversee team supporting the Global Banking and Markets transactions.
- Understand the processes functions and objectives irrespective of Business Areas to effectively manage and improve the respective processes.
- Provide leadership and customer service to all, both top and lower Management, consistent with Group and company policies and standards.
- Provide support for any ad-hoc project to the Head of Operations and Operation teams for any task involving collation, analysis, forecasting and budgeting relating to Operational data.

**The Opportunity**:
To continuously provide high quality processing service to achieve maximum client satisfaction within the specified timeline and requirements. Responsible for relationship building and resolving all inquiries in a professional manner (where applicable). Other responsibilities dependent on process assigned to.

To ensure trade settlement will be executed by timeliness. To provide support in a subset of processing functions including documentation, trade affirmation, projects and Reporting. Assist in managing Operational Risk and Control within the process and the business through query handling and escalation.

**What you’ll do**:
**General Responsibilities**:

- To act as team leader, process specialist and reference point for the team.
- Deputise the team manager when required
- To ensure the provision of a high quality and accessible service to the business, and both internal / external clients
- Act as a first point of escalation for operational issues within the team and be able to communicate, address, and resolve issues with the relevant areas in a timely manner.
- To ensure the escalation of all problems/risk issues within their area to the respective stakeholders and the appropriate levels of management
- To lead innovation and change within their respective teams and to inculcate a positive environment where team members feel encouraged to contribute and drive improvements within the process.
- Support any team, departmental, and centre initiatives aimed at improving work-life balance.
- In partnership with the team manager, build a robust succession within the team and ensure the absence of key person dependencies.

**Operational, Controls & Reporting**
- Work towards improving process KRIs, KPIs and bright lines through the efficient use of tactical and strategical solutions.
- Ensure that all operational controls are observed and where the opportunity exists, improved to reduce overall risk exposure within the process.
- Observe that all reporting requirements applicable to their role are completed in a timely manner and to a high standard.
- Maintains HSBC internal control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators.
- Implement and ensure adherence to the Group Privacy, Control and Compliance Policies, applicable to their role.
- Adhere to the group requirement that each employee is aware of the Operational Risk scenarios associated with their role and to ensure that all actions during their employment with HSBC take account of the likelihood of operational risk occurring.
Requirements

**What you will need to succeed in the role**:

- A degree in accounting/finance/management/business administration. Higher qualification not a bar provided aspirations commensurate with the position.
- Work experience in Market operations is preferred though not necessary. Experience not a bar provided aspirations commensurate with the position
- Strong verbal and business communication skills
- Excellent analytical skills and commercial acumen
- Proven process management, improvement and service management skills

**What additional skills will be good to have?**
- Ability to speak and write in English.
- Ability to write business letters and reports
- Good conversational/telephone skills
- Ability to learn quickly and transfer knowledge appropriately
- Ability to understand and interpret numeric da

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