Global Support Executive

5 months ago

Kuala Lumpur, Malaysia HSBC Full time

-Job description

**Business**:Collateral Services

**Open positions: 1**

**Role Title**:Global Support Executive***

**Global Career Band: 8**

**Location **_(Country / City)_**:Kuala Lumpur, Malaysia

**Recruiter Name: Nana Nasruddin***

**Why join us?**

The Collateral Services team are responsible for the processing of all collateral related counterparty risk exposure management & the collation & distribution of client portfolio valuations. One of the functions of the Collateral Management department is the management of collateral exposure. Daily, the department calls margin or gives out margin to counterparties in the general course of the business. Products covered include all OTC derivative transactions & securities. These include locally booked interest rate, equity, credit & FX derivatives
Collateral & Valuations is split between roles: - Client Facing & Data Quality. Portfolio Matching is a key initiative to ensuring our Data Quality controls are maintained by proactively completing regular ratification of all the open trades between HSBC & our clients. Its benefit includes reduction in collateral disputes & valuations queries, efficient notice of trade booking issues, reaffirmation of aged open trades, enhanced monitoring of MTM calculation & modelling. As for the Interest processing, the responsibility is to have direct interaction with clients in regard to the issuance, receipt and settlement of all Interest related activity for OTC derivatives, Repo and FX Prime Brokerage

**The Opportunity**:
The key functions of this role include the understanding of:

- Need to be a quick learner and interested in a career in banking industry
- Ability to work in a team and also develop good relations with all internal and external stake holders
- Good business communication both written and oral
- Should be able to maintain highest level of client service at all times
- Good Microsoft skills (Intermediate skills required for Excel)
- Basic knowledge of derivative products and financial markets
- To ensure adherence to procedures and policies at all times
- To ensure timely escalation of issues to senior management
- To provide process improvement ideas and also assist in implementation of the same
- To assist in projects and testing of new workflows and tools
- Produce appropriate root cause analysis & follow through to eradicate the causes
- Understand and ensure compliance with all relevant internal and external rules, regulations and procedures that

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