Manager, W&d Malaysia and Singapore

4 weeks ago

Kuala Lumpur, Malaysia Johnson & Johnson Full time

Description

Kenvue is currently recruiting for

**Deliver Lead - Malaysia and Singapore**

This role is part of our Metro Asia Operations team supporting 9 markets in Asia Pacific for Kenvue.

This position reports into Head of Supply Chain Operations - Malaysia & Singapore and is based at our Kenvue Kuala Lumpur, Malaysia office.

**Who we are**

At Kenvue, we realize the extraordinary power of everyday care. Built on over a century of heritage and rooted in science, we’re the house of iconic brands - including NEUTROGENA®, AVEENO®, TYLENOL®, LISTERINE®, JOHNSON’S® and BAND-AID® that you already know and love. Science is our passion; care is our talent. Our global team is made by 22,000 diverse and brilliant people, passionate about insights, innovation and committed to deliver the best products to our customers. With expertise and empathy, being a Kenvuer means to have the power to impact life of millions of people every day. We put people first, care fiercely, earn trust with science and solve with courage - and have brilliant opportunities waiting for you Join us in shaping our future-and yours.

**What you will do**

As Deliver Lead MY/SG, you would be responsible for overseeing day-to-day Customer Service, warehouse and distribution operations for Malaysia and Singapore DC, driving process improvement projects, resource allocation, collaborating with other functions in establishing end to end goals and delivery of our OKR, and monitoring W&D budget and cost controls. You will also ensure the safety and compliance in the overall Order to cash process.

**Key Responsibilities**
- Lead and manage a team of Customer service, warehouse, and logistics professionals to ensure efficient, effective, smooth day-to-day operations.
- Improve customers’ experiences by driving the Customer Collaboration activities and through the effective management of order to cash process
- Planning, organizing, and directing W&D team in timely responses to customer inquiries and resolving customer issues.
- Develop and implement innovative strategies to optimize inhouse Customer service, 3PL customs agent, and 3PL/ 4PL warehousing and logistics operations in MY/SG.
- Drive Digital Initiatives in Deliver area to improve our agility, reliability and cost
- Prepare and present monthly, and quarterly KPI, SG&A, Deliver COGS, Cost improvement program (CIP) report for management review.
- Provide leadership and guidance to team members to foster a culture of continuous improvement and high performance.
- Collaborate with cross-functional teams to identify and implement process improvements to enhance productivity and reduce costs.
- Ensure compliance with all GWP, customs and regulatory requirements, safety, sustainability and Kenvue policies and behaviors.
- People Management and helping in building skills and capability

Qualifications

**What we are looking for**

**Required Qualifications**
- Bachelor's degree in logistics, supply chain management, or a related field.
- Minimum of 8-10 years of experience in warehousing and logistics management.
- Working knowledge of ERP system / WMS
- People Management experience of mid to large size team (direct and indirect)
- Strong leadership and management skills with the ability to lead and motivate a team.
- Excellent communication and negotiation skills. Language skills : Good in English
- Ability to analyze data and make informed decisions.
- Knowledge of safety and environmental regulations.

**Desired Qualifications**
- Experience in Consumer Goods, Pharmaceutical products and /or experience in managing alternate channel delivery models (e-commerce/ direct to consumer)
- Proven experience in developing and implementing strategies to optimize warehouse workflow and digital initiatives
- Project Management experience driving local or multi market projects and managing cross functional team
- In-depth knowledge of logistics and supply chain management principles and best practices.

**What’s In It For You**
- Competitive Benefit Package
- Volunteering Days, Flexible Working, Health and Wellness Reimbursements and much more
- Learning & Development Opportunities
- Employee Resource Groups - This list could vary based on location/region

Kenvue is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Primary Location Asia Pacific-Malaysia-Selangor-Petaling Jaya

Job Function Warehousing

Organization: JNTL (Malaysia) Sdn Bhd

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