Associate - Customer Care

3 weeks ago


Kota Damansara, Malaysia GHL Systems Philippines Full time

**LOCATION**:GHL & e-pay - Bandar Sri Damansara & Bandar Sunway**:
Job Responsibilities:

- Work closely with customer care team to ensure proper customer service is being delivered.
- Greet customers and merchants warmly and ascertain problem or reason for calling.
- To handle all enquiries from customer and merchants, provide appropriate feedback, and alternatives within the given timeline.
- Provide accurate, valid, and complete information by using the right methods or tools.
- Build sustainable relationships of trust through open and interactive communication.
- Identify and assess customers' needs to achieve satisfaction.
- Contribute to team effort by accomplishing related results as needed.
- To provide support and user guidance for company’s services and products.
- Assist in any ad-hoc tasks as and when is assigned by the immediate superior.

Job Requirements:

- Able to multi-task and resolve conflict or problem for customers and merchants.
- Able to work independently with mínimal supervision and a team player.
- Excellent time management skills and able to prioritise works.
- Strong phone contact handling skills and active listener.
- The capacity to remain calm under intense pressure, especially when dealing with angry customers; customer orientation and ability to adapt or respond to different types of characters.
- Good telephone etiquette, i.e. well-presented, tactful, polite, patient and attentive.
- Good interpersonal and communication skills.
- Possess own transport with valid driving license and willing to travel.
- Willing to work under shift rotation, especially on weekends.
- Working location: Bandar Sunway, Selangor and Kepong Bandar Sri Damansara, Kuala Lumpur.

Education Requirements:
**Date Posted : 19 May 2023**:



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