![BERSATU INTEGRATED LOGISTICS SDN BHD](https://media.trabajo.org/img/noimg.jpg)
Customer Service
3 weeks ago
**COMPETENCY REQUIREMENT**
**SKILL & KNOWLEDGE **: **QUALIFICATION & EXPERIENCE**:
1. Discussing to convey information effectively At least 3 years of working experience
2. Giving full attention to what other people are saying, specialization in relate to Logistic field taking time to understand the points being made, Able to work independently & proactive asking questions as appropriate Able to travel
3. Calculation and project planning
**OVERALL JOB PURPOSE**:
Promote company products, interact with customer on any issue / enquiry
**PERFORMANCE**
**PRINCIPAL ACCOUNTABILITY STATEMENTS (KEY RESULT AREAS)**
**MEASURES / KPIS**
1. Proactive to promote company products and services to achieve the target
Always eg. Transports, Haulage, Freighting, Warehouse, Special Shipments, etc
2. Responsible for securing news customers, maintaining and developing
Always/ Monthly existing accounts which set by the company direction/ KPI
3. Respond to customer enquiry of the shipment/quotation Timely
4. To cooperate and assist inter-departmental structure pertaining to Sales
As and when required shipment
5. Helping to get knowledge on special requirement e.g. document request,
Form D, COO, special cargo or transport request (sensitive, fragile, project & Always out of gauge)
6. Helping to get knowledge on special requirement e.g. document request,
Form D, COO, special cargo or transport request (sensitive, fragile, project & As and when required out of gauge)
7. To build close relationships with the existing and potential clients Always
8. Maintain records of customer details Always
9. Regularly visit existing accounts validating our service levels and develop As and when required new revenue streams
10. Prepare quotation, follow up and ensure obtained customer chop & sign quotation before proceeding with arrangement/booking. If amendment or Timely additional services required, revised quotation and seek acceptance of charges from customer
11. Negotiate with the vendors as per price guidelines given, looking to maximize profits. All vendors’ quotation must be signed and approved by HOD before Always using their services.
Debts collection within credit
12. Monitor closely on debtor aging term / credit limit
13. Support customer service and work closely with operations and
Always documentation on the execution of customer service contracts
14. Any other tasks assigned by management As and when required
**Other Job Information/Training Required**:
Quotation System, Sales Tracker
**Salary**: RM3,000.00 - RM4,000.00 per month
**Benefits**:
- Health insurance
Ability to Commute:
- Johor Bahru (required)
Ability to Relocate:
- Johor Bahru: Relocate before starting work (required)
-
Customer Service Officer
3 weeks ago
Johor Bahru, Malaysia Elite Advance Service Sdn Bhd Full time**Roles & Responsibilities:** - Deliver fair outcome to our customers and ensure the quality of service in place. - Actively share customer feedback to internal departments to improve the customer experience. - Actively respond to the feedback received from the social medias. - Work with internal teams to ensure the pre & post service for all products are...
-
Customer Service Executive
1 week ago
Johor Bahru, Malaysia Elite Advance Service Sdn Bhd Full time**Roles & Responsibilities:** - Deliver fair outcome to our customers and ensure the quality of service in place. - Actively share customer feedback to internal departments to improve the customer experience. - Actively respond to the feedback received from the social medias. - Work with internal teams to ensure the pre & post service for all products are...
-
Customer Service Officer
4 days ago
Johor Bahru, Malaysia Elite Advance Service Sdn Bhd Full time**Roles & Responsibilities**: - Deliver fair outcome to our customers and ensure the quality of service in place. - Actively share customer feedback to internal departments to improve the customer experience. - Actively respond to the feedback received from the social medias. - Work with internal teams to ensure the pre & post service for all products are...
-
Customer Service Representative
7 days ago
Johor Bahru, Johor, Malaysia AEON Credit Service (M) Berhad Full timeAbout the RoleThis is an exciting opportunity to work as a Customer Service Representative in our collections team. You will be responsible for communicating with customers, responding to their queries, and resolving any issues related to their accounts.You will also have the opportunity to work closely with our sales team to promote our services and improve...
-
Customer Service Consultant
3 weeks ago
Johor Bahru, Malaysia ELITE ADVANCE SERVICE SDN BHD Full time**_Responsibility_** - Deliver fair outcome to our customers and ensure the quality of service in place. - Actively share customer feedback with internal departments to improve the customer experience. - Actively respond to the feedback received from social media. - Work with internal teams to ensure the pre & post service for all products are in...
-
Customer Service Representative
2 days ago
Johor Bahru, Johor, Malaysia Elite Advance Service Sdn Bhd Full timeJob OverviewWe are seeking a highly motivated Customer Service Executive to join our team at Elite Advance Service Sdn Bhd.ResponsibilitiesDeliver exceptional customer experiences and ensure the quality of service meets our standards.Actively share customer feedback with internal departments to drive continuous improvement.Respond promptly to customer...
-
Customer Service Consultant
2 weeks ago
Johor Bahru, Malaysia ELITE ADVANCE SERVICE SDN BHD Full time**Requirements**: - With 1+ years of hands-on experience in the fintech or blockchain industry. - Ability to articulate issues or problems to internal departments. - Knowledge of blockchain would be an advantage. - The ability to communicate in Mandarin would be an advantage. - Good and positive attitude with a keen interest in learning. Responsibility -...
-
Customer Service Team Leader
3 weeks ago
Johor Bahru, Malaysia Elite Advance Service Sdn Bhd Full time**Responsibilities**: - Manage and guide the smooth operation of daily customer service tasks, supervise, coach, streamline processes, and conduct standardized evaluations to enhance the efficiency of customer service. Provide clear instructions on complex issues. - Collaborate with the Customer Service QC team to conduct knowledge training, handle...
-
Customer Service Team Leader
3 weeks ago
Johor Bahru, Malaysia ELITE ADVANCE SERVICE SDN BHD Full time**Responsibilities**: - Manage and guide the smooth operation of daily customer service tasks, supervise, coach, streamline processes, and conduct standardized evaluations to enhance the efficiency of customer service. - Provide clear instructions on complex issues. - Collaborate with the Customer Service QC team to conduct knowledge training, handle...
-
Executive Customer Service Representative
6 days ago
Johor Bahru, Johor, Malaysia AEON Credit Service (M) Berhad Full timeThis is an exciting opportunity to work as an Executive in a fast-paced Call Centre/Contact Centre environment. As a key member of the team, you will be responsible for providing exceptional customer service, handling inquiries efficiently, and working collaboratively with your colleagues.Key ResponsibilitiesAttend to customers' requests, inquiries, and...
-
Customer Service
4 weeks ago
Johor Bahru, Malaysia Nanmar Motor Service Sdn Bhd Full timeAs a Telephone Operator, you will be based in Nanmar Call Center, Johor Bahru (Johor Jaya) and will act as a liaison, provide services information and resolve any emerging problems that our customer. - Handling all inbound calls and other online platform pertaining to assist raising issue related to the company's services. - Exceeding company expectation in...
-
Customer Service Position
1 week ago
Johor Bahru, Malaysia Hirose Business Service SDN BHD Full time【Job Description】 Job Responsibilities: - Conduct telesales to new and existing customers to promote services and secure new business - Achieve monthly team sales target - Build strong client relationships with customers - Follow up and handle customer enquiries - Make customers understand on services that we are providing - Provide customer service...
-
Customer Service Officer
2 weeks ago
Johor Bahru, Malaysia HAWK TYRE SERVICE SDN BHD Full time**Job Responsibilities Authorities: - ** - Handle product & service sales enquiry - Handle customer feedback/complaints & ensure prompt response to customer. - To maintain good relationship with customers and vendors - Ensure diligent follow up and fulfill promises made to customers - Generating invoice and cash bill & updating account system. - Documents...
-
Automotive Customer Service Leader
6 days ago
Johor Bahru, Johor, Malaysia Harmony New Energy Auto Service (Malaysia) Sdn. Bhd. Full timeAt Harmony New Energy Auto Service (Malaysia) Sdn. Bhd., we are seeking a skilled and experienced Automotive Customer Service Leader to lead our Aftersales team. The ideal candidate will be responsible for managing all aspects of Aftersales operations, ensuring timely and effective resolution of inquiries, complaints, and service requests.Key...
-
Customer Service Trainer
3 weeks ago
Johor Bahru, Malaysia Elite Advance Service Sdn Bhd Full time**Roles & Responsibilities: ** - Responsible for welcoming trainees and completing icebreaking sessions - Responsible for on-site and online trainings of company products and soft skills for new hires as required - Responsible for providing existing employees cross trainings as required - Create training plan, training materials and assessments -...
-
Customer Service Indoor Sales
3 weeks ago
Johor Bahru, Malaysia HIROSE BUSINESS SERVICE SDN. BHD. Full timeJob Responsibilities: - Conduct telesales to new and existing customers to promote services and secure new business - Achieve monthly team sales target - Build strong client relationships with customers - Follow up and handle customer enquiries - Make customers understand on services that we are providing - Provide customer service support to customers -...
-
Customer Service Indoor Sales
4 weeks ago
Johor Bahru, Malaysia Hirose Business Service Sdn. Bhd. Full time**Responsibilities**: - Job Responsibilities: - Conduct telesales to new and existing customers to promote services and secure new business - Achieve monthly team sales target - Build strong client relationships with customers - Follow up and handle customer enquiries - Make customers understand on services that we are providing - Provide customer service...
-
Customer Service
4 weeks ago
Johor Bahru, Malaysia Mrt Multipay Full timecustomer service with at least 2 years experience in freight forwarding. Procurement & Strategic Sourcing Partner. To provide customer the best solution to help them in cost saving and to minimize downtime. To supply goods and services to customer timely and accurately. To provide customer customer services and advise professionally. Labour Supply Supply...
-
Customer Experience Representative
3 days ago
Johor Bahru, Johor, Malaysia Elite Advance Service Sdn Bhd Full timeCustomer Service ExecutiveElite Advance Service Sdn Bhd is seeking a skilled and enthusiastic Customer Service Executive to join our team.This role involves delivering exceptional customer experiences, ensuring high-quality service standards, and fostering strong relationships with internal departments.Key Responsibilities:Provide fair outcomes to customers...
-
Customer Service
2 weeks ago
Johor Bahru, Malaysia Idzmir Kids Hub Full timeCustomer Service Acquisition must achieve goals to continuously generate new customers through attract parents to Idzmir Kids Hub brands and giving best information about our company service. Customer Service Acquisition is a process of **i) gaining new customer and converting leads to customer by make purchases from Idzmir Kids Hub** and **ii) providing...