Japanese Speaking Team Lead
3 weeks ago
Role and Responsibilities:
**-Lead and motivate a team of customer service representatives to achieve performance goals and deliver exceptional service. ** Conduct regular team meetings, provide constructive feedback, and facilitate professional development.
**-Set and maintain high standards for customer service, ensuring that the team meets or exceeds customer satisfaction targets. ** Handle escalated customer issues and ensure prompt resolution.
**-Foster open communication within the team and across departments. ** Act as a liaison between the customer service team and other departments to address issues and streamline processes.
Qualifications and Requirements:
**-Bachelor's degree in business study or any related field. ** Proven experience in a customer service role, with at least 2 years in a leadership or supervisory capacity.
**-Required language: Japanese and English ** Have experience in resolving customer inquiries and handling complaints.
**-Proven track record of training CS new joiners and quality control management. ** Ability to work in a fast-paced environment and adapt to changing priorities.
**-Proficiency in Zendesk and CS CRM system will be an added advantage. ** Knowledge of the fintech industry will be an added advantage. Benefits and Perks:
**-Accessible by public transport (5 mins walking distance from LRT Abdullah Hukum) ** Young, Passionate & Friendly Working Environment.
**-Rewarding career development with regional exposure. ** Team building, creation, birthday party, free flow of snacks and drinks.
**Job Types**: Full-time, Permanent, Contract
**Salary**: RM10,000.00 - RM14,000.00 per month
**Benefits**:
- Opportunities for promotion
- Professional development
Schedule:
- Day shift
- Monday to Friday
- Rotational shift
Supplemental pay types:
- Overtime pay
**Experience**:
- Team Leader: 2 years (preferred)
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