Guest Services Assistant

Scope Under the general direction of the Front Office Manager or his / her delegate and within the limits of established brand and local policies and procedures, responsible for all activities relevant to the Front Desk such as the reception, check in / out, rooming of all Hotel guests, foreign exchange and assisting them with inquiries. Primary...

Welcoming and receiving of guest arrivals, registering and maintaining the rapport with guest in a friendly and professional manner, cordially and with a pleasant smile. - Ensure all registration cards have the proper information such as; guest’s name, confirmation number, room rates, arrival and departure dates and billing instructions for guest...

Duties and Responsibilities - Manages the guest experience by ensuring the followings are provided: - Thoughtful and attentive service with relaxed efficiency - Complete responsiveness to the desire of the hotel guests - Quality service of the hospitality is optimised in accordance to the quality service standard - To maintain a good working relationship...

**Responsibilities**: - Manages the guest experience by ensuring the followings are provided: - Thoughtful and attentive service with relaxed efficiency - Complete responsiveness to the desire of the hotel guests - Quality service of the hospitality is optimised in accordance to the quality service standard - To maintain a good working relationship with...

Check hotel guests in and out in a warm, friendly and efficient manner. Greets all guests that may come in contact with the Reception, assisting them with information on the hotel, local attractions and services Attend Daily Shift Line-ups and read all communication and memos at the commencement of each shift. Updates folios and checks payment details of...

**Responsibilities** - Register guests and assigns rooms. Accommodates special requests whenever possible. - Assists in preregistration and blocking of rooms for reservations. - Thoroughly understand and adheres to proper credit, and cash handling policies and procedures. - Understands room status and room status tracking. - Knows room locations, types of...

**Responsibilities** - Register guests and assigns rooms. Accommodates special requests whenever possible. - Assists in preregistration and blocking of rooms for reservations. - Thoroughly understand and adheres to proper credit, and cash handling policies and procedures. - Understands room status and room status tracking. - Knows room locations, types of...

**RESPONSIBILITIES**: - Greeting, registering and servicing of all guest in a warm, friendly, courteous and efficient manner. - To maintain all guest ledger accounts on a current basis. - To provide change and other miscellaneous services for guest staying or using the resort's facilities and check-out departing guests. - Responsible to checking billing...

Job Responsibilities: - Perform all check-in and check-out guests - To provide a courteous and professional service at all service. - To attend to all guests who approach the Front Desk, immediately, cordially and with a smile. - To be constantly aware of the room situation and to strive to obtain maximum occupancy. - To attend to hotel guests in the...

**Responsibilities** - Register guests and assigns rooms. Accommodates special requests whenever possible. - Assists in preregistration and blocking of rooms for reservations. - Thoroughly understand and adheres to proper credit, and cash handling policies and procedures. - Understands room status and room status tracking. - Knows room locations, types of...

Hospitality establishment receptionists provide first point of contact and assistance to the guests of a hospitality establishment. They are also responsible for taking bookings, processing payments and giving information. Star Hill Hotel Sdn Bhd (SHHSB) was established on 17.10.1995 and started business on 1 March 1999. The company manages the services of...

**Responsibilities**: - Report directly to the Operations Manager and concurrently responsible to the General Manager on all matters of importance affecting guest services and general hotel operations. - Has a very close working relationship with Operations Manager. - Co-ordinate and co-operate with all other departments as and when required and has a good...

**Responsibilities**: - Position based at Travelodge Bukit Bintang - BASIC FUNCTION: - To uphold Travelodge Bukit Bintang standards and to be responsive to the instructions of the Front Office Manager/Duty Manager. The role of the Front Office Assistant will be to accommodate the requests and needs of all guests. The Front Office Assistant will be required...

**Responsibilities**: - To provide welcoming atmosphere to guests with great smile and warm assistance at front office. - To assist guests efficiently, courteously and professionally in all front office related functions. - To handle check in process, registration and room assignment, assist in pre-registration and blocking of reservation when necessary. -...

1.0 Primary Duties 1.1 Greets and bids farewell to guests and offer appropriate hospitality comment to guests in accordance with the Hotel standard phrases/greetings. 1.2 Smile and always maintain a professional, neat and pleasant image to guests at all times. 1.3 Ensure cleanliness at the reception counter and lobby at all times. 1.4 Provides courteous and...

**Guest Interaction**: - Greet and assist guests during check-in and check-out. - Provide information about hotel services and local attractions. - **Reservation Management**: - Handle room reservations, modifications, and cancellations. - Ensure accurate record-keeping and billing information. - **Customer Service Excellence**: - Respond promptly to...

Attend to guests enquiries and request promptly.Interact with guests on all matters relating to Lounge, rooming, cashiering and guest information services.Assist in gathering feedback from guests to improve services.Provide Breakfast services as per standard and procedure.Look into stock arrangement, including receiving items for operations uses.Coordinate...

**Additional Information** (Malaysian Only) **Job Number** 24080192 **Job Category** Rooms & Guest Services Operations **Location** Element Kuala Lumpur, Ilham Tower, 8 Jalan Binjai, Kuala Lumpur, Wilayah Persekutuan, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB...

**Job Number** 23152347 **Job Category** Rooms & Guest Services Operations **Location** Element Kuala Lumpur, Ilham Tower, 8 Jalan Binjai, Kuala Lumpur, Wilayah Persekutuan, Malaysia **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Serves as the property Manager on Duty and oversees all...

Welcomes visitors by greeting them in person or on the telephone, answering or referring inquiries. - To provide courteous and prompt service and if possible to comply with every guests requests and needs. - To familiarize themselves with the procedures, facilities and service of the hotel. - To sell rooms in manner designed to maximize revenue and occupancy...