Customer Service Representative

3 days ago


Air Itam, Malaysia Heilind Asia Pacific (SG) Pte Ltd. Full time

**Job Highlights**
*
- AWS, Medical Insurance, 14AL
- Career Advancement, On job training
- Exp. in electronics distribution industry will be an advantage
- Fluency in speaking Mandarin and English
- Responsibilities_
- Responsible for data entry of customer order and inform customer on the confirmation date of delivery
- Compile various reports as required
- Perform vendor stock checking
- Follow up with sample orders
- Monitor customer payment status
- Update customer portals with expedites and order acknowledges outside of our system
- Review and release credit hold report in CRM system and communicate with credit team
- Create proforma and commercial invoices for customers as requested
- Coordination with freight carriers for any shipment issues
- Requirements_
- Diploma holder or above, preferably in Electronics, Electrical or Mechanical Engineering
- At least 4 years of sales experience, preferably in **interconnect components (Connectors/Switches/Relay etc.)**:

- Good command of Mandarin and English
- Good time management and multi-tasking skills
- Team player and able to communicate with all levels/departments
- Positive attitude, detail-minded, service oriented and willing to learn

Heilind Electronics is the world's largest interconnect distributor specializing in huge product inventories, supply chain services, superior customer service and design engineering support.

Heilind distributes products from industry leaders such as Tyco Electronics, Molex, FCI, 3M, JAE, Panduit, Hirose, LEMO, JST, Amphenol, Belden and Alpha. With 5 distribution centers and over 30 sales offices across North America, Heilind is also a leading distributor of electromechanical products from manufacturers such as Omron, American Zettler, Tyco/P&B, Tyco/Alco Switch, APEM, NKK, ITW and over 20 others.

Heilind Asia Pacific is a wholly owned company of Heilind Electronics Inc. As an important part of Heilind's international expansion, Heilind Asia will establish the distribution network in APAC that will help vendors and suppliers in the region to streamline their product life-cycle management.

**Salary**: RM3,000.00 - RM4,000.00 per month

**Benefits**:

- Health insurance

Schedule:

- Monday to Friday

Supplemental pay types:

- 13th month salary
- Performance bonus

**Language**:

- Mandarin (preferred)



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