Gaming Specialist
6 months ago
Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer.
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer.
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
- Maintain basic knowledge of client products and/or services.
**Job Requirements**:
- Minimum SPM and above or equaivalent
- At least 1 year in CS experience (non-voice support)
- Must have knowledge and **posess online gaming experience**:
- Strong computer navigation skills and PC Knowledge
- Ability to effectively communicate, both written and verbally in **Mandarin**
**Job Types**: Full-time, Permanent
**Salary**: Up to RM4,600.00 per month
**Benefits**:
- Opportunities for promotion
- Professional development
Schedule:
- Rotational shift
Supplemental pay types:
- Attendance bonus
- Performance bonus
Application Question(s):
- What is your expected salary?
**Education**:
- STM/STPM (preferred)
**Experience**:
- Call Center: 1 year (required)
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