Customer Service
3 days ago
Understand customer enquiries and ensure they are answered or routed through the appropriate support channel
- Manage customer escalations and ensure that these are answered, tracked, and escalated as required
- Perform all procedures accurately, including following project's documented call flows, work processes, data entry requirements, and complaint management processes
- Ensure all SLAs are met accordingly
- Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied
- Provide a high level of professionalism and competent customer service
- Able to communicate effectively with customers in a friendly and polite manner following the project's processes
- Able to read, write, and speak fluently and spontaneously in both English and, Korean.
**Salary**: RM3,500.00 - RM8,000.00 per month
**Benefits**:
- Professional development
Schedule:
- Rotational shift
Ability to commute/relocate:
- KL Sentral: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Bachelor's (preferred)
**Experience**:
- Customer service: 1 year (preferred)
**Language**:
- Korean (preferred)
Shift availability:
- Day Shift (preferred)
- Overnight Shift (preferred)
- Night Shift (preferred)
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