Customer Service Representative
6 months ago
Position: Customer Service Representative - Japanese
Location: KL
Working hours: 8 AM - 10 PM
Working days: Monday to Sunday (5 working days, 2 off days)
**Salary**: up to RM8,500 (total package)
**Responsibilities**:
- Modify, change and/or cancel existing reservations;
- Make outbound calls to hotels/guests to arrangement special requests;
- Act as liaison between guest and hotel to resolve complaints;
- Manage relationships with hotels by providing high levels of customer service and account management support.
**Requirements**:
- Excellent communication skills in language required & English;
- Excellent commercial understanding;
- Problem solving;
- Sense of responsibility;
- Independent and customer friendly.
- Experienced with Customer Care, internet and hotel industry.
**Job Types**: Full-time, Permanent
**Salary**: Up to RM8,500.00 per month
Schedule:
- Afternoon shift
- Day shift
- Evening shift
- Rotational shift
Application Question(s):
- What is your JLPT level?
- Do you have customer service experience? If yes, please state how long.
**Education**:
- Diploma/Advanced Diploma (preferred)
**Language**:
- Japanese (required)
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