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Customer Care Consultant

1 month ago

Kuala Lumpur, Malaysia SRG Asia Pacific Sdn. Bhd. Full time

Role Title : Customer Service Consultant (LiveChat)
- Work from office mode

Salary Package
- Basic up to RM2800
- Terms and conditions applies
- your salary will be paid RM 1,800 for the first 5 months of employment, and on top of that you will get a confirmation bonus of RM3, 500 and your salary will kick off in full amount based on approval upon your confirmation with SRG AP.
- Working Days : Monday - Sunday

*Work any 5 days in a week with 2 days off

Live Chat
- 8AM - 5PM
- 12PM - 9PM

Inbound
- 9AM - 6PM
- 10AM - 7PM

DUTIES AND RESPONSIBILITIES:

- Professionally Interact with customers via voice (end to end handling of calls) and non-voice

channel (WhatsApp transactions) as part of inbound and outbound function to provide

information and assistance
- Escalated complaints or requests via Service Requests & Trouble Tickets
- Able to work on public holidays, weekends (ROTATIONAL SHIFT BASIS; 8 AM - 12AM)
- Required to have own transportation arrangement
- Able to start immediately

**Salary**: Up to RM2,800.00 per month

**Benefits**:

- Opportunities for promotion
- Professional development

Schedule:

- Afternoon shift
- Day shift

Supplemental pay types:

- Commission pay
- Overtime pay

Ability to Commute:

- Kuala Lumpur (required)

Ability to Relocate:

- Kuala Lumpur: Relocate before starting work (required)

**Job Types**: Full-time, Contract

**Salary**: Up to RM2,800.00 per month

**Benefits**:

- Professional development

Schedule:

- Day shift
- Early shift

Supplemental pay types:

- Attendance bonus

Ability to Commute:

- Kuala Lumpur (required)

Ability to Relocate:

- Kuala Lumpur: Relocate before starting work (required)

**Job Types**: Full-time, Contract

**Salary**: Up to RM2,800.00 per month

**Benefits**:

- Opportunities for promotion
- Professional development

Schedule:

- Afternoon shift
- Day shift

Supplemental pay types:

- Attendance bonus
- Performance bonus

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