Assistant Reservation Manager
7 months ago
Job Summary:
To manage the Reservations Department/Service Centre within Front Office, all tasks, implement and supervise all SOPs are adhered to, supervise the Reservations team to respond to all enquiries, bookings efficiently and accurately, support Front Office Senior Management and Duty Managers for operations when required. The ARM is required to manage room inventory and availability, using Opera, Siteminder and various 3rd party partners Intranets, etc. In this role, your duties are to train new staff on various SOPs related directly and indirectly to the Reservations Department, Front Office, Hotel SOPs, delegate tasks and monitor the work performance of the Reservations staff.
We seek suitably qualified Malaysians for the position of:
- **Assistant Reservation Manager (Fulltime)**
Job Responsibilities:
- Ensure all required rate codes are correctly used and maintained for each room type / market segment / sub segment for accurate room night production reporting and monitoring of Sales / Reservations performance.
- Maximize room ARR through various rooms inventory booking assignment management strategies to ensure maximum number of rooms may be sold daily.
- To ensure all arrivals, cancellation, group bookings are processed efficiently and accurately.
- To ensure and co-ordinate all valid FIT as well as group bookings are loaded into the system, correspondence is accessible and contracts complete and understood.
- Request group final status within the cut off time as agreed in the contract; amend appropriate blockings to enable accurate occupancy management.
- Establish a system of control of all incoming and outgoing correspondence and allocate work according to priorities.
- To ensure and Update rooming list and relevant reservation information.
- Check daily arrivals report and ensure all RG, VRG, VIP, No of stays for RG & VRG are highlighted with any special requests, or welcome amenities recorded for follow up action.
- Ensure Hotel Website Booking process is maintained up to date and functional.
- Independently implements appropriate hotel inventory distribution strategy; maintains accurate rates and inventory allotments in the Chanel Manager and property PMS in a timely manner to promote rate parity throughout all booking channels.
- Loads all preferred, consortia and promotional rates in GDS and PMS.
- Spearheads troubleshooting and resolution of any Chanel Manager rate loading issues as they occur.
- Maintains a close working relationship with all the other departments with respect to special requirements and request of bookings
- To ensure systematic filling procedure in place and to be followed.
- Having knowledge of entire Reservation Procedure according to hotel system.
- Handling of correspondences, sorted - out LOU, supporting document, payment slip which are allocate daily tasks to Reservations staff.
- To competently manage OTA Intranets inventory, rates based on rooms occupancy /sales strategies.Responsible to check /update /reconcile OTAs invoice /statement monthly.
- Knowledgeable in hotel and guest room facilities/services and ensures reservations agents are equally knowledgeable.
- Monitoring Telephone / Live Chat Manner, accurate responses to all enquiries and general performance of reservations staff daily.
Job Requirements:
- Minimum SPM / Diploma holder.
- At least 4 years’ experience in handling reservations with good understanding of 4-star hotel operations.
- Used to handle larger hotels with room capacities above 200.
- Preferably those with some exposure in service industry and some experience in organizing small events.
- Good command in written and spoken English & Bahasa Malaysia.
- Chinese Language skill is an advantage.
- Able to maintain & strengthen the relationship with customers.
- Pleasant personality with good negotiating and presentation skills.
- Good teamwork spirit, pro-active, independent & passionate with his/her job.
- Willing to work long hours when required.
- Computer literate
Pay rate:
- RM3000 + EPF + SOCSO
**Job Types**: Full-time, Permanent
**Salary**: RM3,000.00 per month
**Benefits**:
- Free parking
- Maternity leave
- Meal provided
Schedule:
- Rotational shift
**Experience**:
- handling 4 stars hotel: 4 years (preferred)
Ability to Commute:
- Perai (preferred)
-
Front Office Manager
3 days ago
Perai, Malaysia Ixora Hotel, Penang Full time**SUMMARY OF JOB SCOPE** The Front office Manager will oversee the operation for Front Office & Reservations, leading the team supervising operational and administrative functions of the entire Department ensuring the highest standards of procedures and services are achieved at all times. **DUTIES AND RESPONSIBILITIES**: **General & Administrative** -...
-
Duty Manager
6 months ago
Perai, Malaysia Ixora Hotel, Penang Full timeThe Duty Manager is responsible for assisting Senior Management in the overall day to day operations of Ixora Hotel Penang whilst on duty. At all times the Duty Manager is expected to lead by example - their behavior, speech and appearance must be without fault. Their treatment of staff must be courteous and discretionary. Their guest service standards must...
-
Front Office Duty Manager
7 months ago
Perai, Malaysia Ixora Hotel, Penang Full time**GENERAL JOB SCOPE** Reporting directly to the Front Office Manager, the Duty Manager is responsible for assisting Senior Management in the overall day to day operations of Ixora Hotel Penang whilst on duty. At all times the Duty Manager is expected to lead by example - their behavior, speech and appearance must be without fault. Their treatment of staff...
-
Personal Assistant to Management
15 hours ago
Perai, Malaysia Sky Resources Group Full timeManage Sales & Services department’s lead electronic diary, assessing the priority of appointments and reallocation as necessary. - Maintain Sales & Services office systems, including data management and filing. - Assist Sales & Services in researching and follow up with the action on matters which fall within the responsibility - chasing response,...
-
Cost Accountant 2
7 months ago
Perai, Malaysia Sanmina Corporation Full timePerform Monthly/ Quarterly Forecast Revenue, COGS, Margin, Asset Management and reporting by customer as well as perform inventory costing maintenance/ simulation and variance analysis where needed - Month-end closing activities including accounts reconciliation, journal preparation, accrual analysis, etc. on the Buy Sell Model (BSM) - Preparation and...
-
Tourism Specialist
7 months ago
Perai, Malaysia AiVA Vacation Lifestyle Sdn Bhd Full timeManage all aspects of travel operations and administration work; such as reservations, tour packaging, ticketing, travel coordination, customer support and invoicing tasks including timeliness in issuances of invoices. Manage all aspects of Tour packaging and administration work; such as research and planning itinerary, translation of itineraries. Manage...
-
Assistant Manager
6 days ago
Perai, Malaysia COSMOPOLIS CONCEPTS SDN BHD Full timeAssistant managers are in charge of managing food and beverage operations in the kitchen and customers experience Reporting to the Shop Manager We are well established Food and Beverage company with well reputed brand with expansions plan in line. Career development opportunities await for excellent team members Nationwide branches with more than 50 team...
-
Assistant Maintenance Manager
3 days ago
Perai, Malaysia Ixora Hotel, Penang Full time**DUTIES AND RESPONSIBILITIES**: 1. Assists the Engineering Manager in the supervision and co-ordination of the function of the Department through implementation of excellent standards and procedures on maintenance planning, routine maintenance, effective regular / periodic preventive maintenance programs to maximise / prolong the working life of all...
-
Sales Assistant Manager
7 months ago
Perai, Malaysia Smartrend Recruitment & Consultancy Full timeJob Responsibilities: 1. Search for business development opportunities; 2. RFI/RFP/RFQ processing; 3. Cost and quotation management; 4. Business contract development; 5. Customer relationship development; 6. Sales strategy and annual sales target promotion; 7. Collection and analysis market intelligence 8. Assist in developing and...
-
Assistant Warehouse Manager
7 months ago
Perai, Malaysia SUPER POWERHOUSE SDN BHD Full timeAssistant Warehouse Manager a) Manage the warehouse and transport operations to ensure smooth daily operations b) Analyse warehouse and delivery routing data to identify the opportunities of optimization and cost reduction. c)Ensure warehouse storage facilities, equipment, tools, and vehicles are in working good condition and well maintained. d) To...
-
Sales Assistant Manager
7 months ago
Perai, Malaysia Agensi Pekerjaan Carpe Diem Executive Sdn Bhd Full time_**VERY URGENT!**_ **Responsibilities**: 1. Search for business development opportunities; 2. RFI/RFP/RFQ processing; 3. Cost and quotation management; 4. Business contract development; 5. Customer relationship development; 6. Sales strategy and annual sales target promotion; 7. Collection and analysis market intelligence 8. Assist in...
-
Cashier
15 hours ago
Perai, Malaysia TAO AUTHENTIC ASIAN CUISINE (JURU) SDN BHD Full timeJOB DESCRIPTION:. Meet and greet all members, and potential members, at the front of the Restaurant. Escort members to their preferred table or reserved table and seat members. Take telephone bookings and document in the Reservation book. Be attentive to customers and resolve their complaints where possible, reporting all incidents to your Supervisor....
-
HR Assistant
7 months ago
Perai, Malaysia Soon Soon Oilmills Sdn Bhd Full timeTo assist on preparing documentations on foreign worker matters such as Immigration, JTK, KDN and KLN documents. - To assist on collecting and sending documents at Fomema, JTK, Immigration when necessary. - To assist on foreign worker’s transportation schedule. - To assist on foreign workers permit renewal, Fomema medical check-up, Insurance & etc. - To...
-
Front Office Receptionist
7 months ago
Perai, Malaysia Ixora Hotel, Penang Full timeSUMMARY OF JOB SCOPE Provides in many interactions with guests and customers the first point of contact between Ixora Hotel and our guests / customers to present the most positive welcome and response. Supports the Front Desk, providing service to guests, for check in and check out, assisting guests with their needs, processing guest payments and acting as...
-
Assistant Manager
7 days ago
Perai, Malaysia The Coffee Bean & Tea Leaf (M) Sdn Bhd Full timeAssist the Outlet Manager in managing the outlet according to company standard in sales, staffing, visual merchandising, operations and fulfill any duties assigned by the Outlet Manager. **Ast. Manager Job Responsibilities**: - Assist Outlet Manager in managing the profitable store, execute product & sales promotion, draft / arrange staff schedules, and...
-
Assistant Outlet Manager
7 months ago
Perai, Malaysia GOLDEN SCOOP SDN. BHD. Full timeSales assistants represent the direct contact with clients. They provide general advice to customers. Named the top ice cream and frozen dessert franchise in the United States by Entrepreneur magazine's 31st annual Franchise 500 ranking, Baskin Robbins is the world's largest chain of ice cream specialty shops. Baskin Robbins creates and markets innovative,...
-
Audit Assistant Manager
7 months ago
Perai, Malaysia SH YEOH & CO PLT Full timeIndependently manage a portfolio of audit clients and leading a team to provide a high level of service to the clients. - Managing the audit team and ensure that all audit assignments are carried out effectively, efficiently and meeting deadlines. - Preparing job allocation planning and manage the capacity of staff force. - Review audit files. - Review audit...
-
Sales Assistant Manager
7 months ago
Perai, Malaysia Agensi Pekerjaan Smarttrend Sdn Bhd Full time**Responsibilities**: 1. Search for business development opportunities; 2. RFI/RFP/RFQ processing; 3. Cost and quotation management; 4. Business contract development; 5. Customer relationship development; 6. Sales strategy and annual sales target promotion; 7. Collection and analysis market intelligence 8. Assist in developing and...
-
Assistant Store Manager
7 months ago
Perai, Malaysia Agensi Pekerjaan Graceful (M) Sdn Bhd Full time__ - **Oversee all aspects of store operations, including sales, customer service, and staff management**: - Coordinate lorry schedules for deliveries and pickups, ensuring efficient transportation of goods and timely replenishment of inventory - **Generate and analyze store inventory reports to track stock levels, identify trends, and optimize inventory...
-
Manager 4, Project Management
2 days ago
Perai, Malaysia Western Digital Full timeJob Description - Assist Chief of Staff in driving key strategic initiatives for the site and managing key stakeholder expectations. - Participate in strategic planning activities and ensure key improvement projects are deployed and tracked. - Project manage the 10X thinking projects to ensure projects are progressing per plan and benefits gained. - Identify...