Intern - Front Desk Receptionist / Customer Service
1 month ago
You will be supporting the housekeeping of Pilot and Employee lounge on daily basis.
Arrangements and handling of customers prior and during active moving around throughout operation hours.
You will be partnering with the Customer Experience Manager to support organizational engagement with customers.
Contribute to the department’s continuous improvement and wellness initiatives.
You will learn Pilot and Employee Lounge management including inventory management, schedule timely snacks and beverages purchases.
Escalating to Management in terms of feedbacks and/or complaints received on Pilot Lounge and following up on the matters escalated and communicating with customer(s) once resolution is achieved. You will learn to execute front office duties to provide customers with requested information regarding their training delivery (schedules, changes, etc.) and logistics (hotel, transport, visa etc.)
Any other duties and responsibilities that may be assigned to by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance, and continual improvement of the Customer Experience team in CAE KL.
This internship period will be a minimum of 3 months.
Willingness to learn, responsible and have good work ethics.
Customer focused and attention to detail is required. Strong communication skills in English (verbal and written) to communicate with stakeholders from diverse backgrounds.
Ability to analyze and synthesize data from both quantitative and qualitative resources.
Ability to work independently in a dynamic environment Systemic thinker with ability to understand the holistic picture and complex considerations.
Good team player with positive attitude and strong sense of integrity and responsibility.
CAE offers:
an environment where your initiatives will be recognized and valued.
the opportunity to work on a variety of projects on a multidisciplinary team.
attractive employee benefits.
Come share your passion with us
**Job Types**: Contract, Internship
Contract length: 3 months
**Salary**: RM800.00 per month
**Benefits**:
- Free parking
- Meal allowance
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Sepang: Reliably commute or planning to relocate before starting work (preferred)
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