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Operation Administrator
2 weeks ago
Validating SDR leads call to ensure it meets the lead criteria
- Prepare or rewrite report on leads for customer in English
- Analyse performance vs sales target via BI Tool automated report to support SDR to achieve better results
- Save all call recordings of each SDR leads for them to listen, prepare, and submit their own reports.
- Send SDR Daily Achievement via BI Tool to management and SDR End of Day
- SDR calls auditing via VOIP and Dadabik
- Validating SDR commission for Finance based on the validation of leads
- Monitoring of rejected leads and leads replacements
- Upload Daily targets and assignments for each SDR at 9:00 AM
- Update the Standardized Tracker by EOD in Google sheet
- target, achieve, balance -5.30PM (automated report)
- Database requests to DB Team at 4.30PM or changes during the day
- Make sure SDR record Daily achievement & Save the Access report accordingly -5.30PM (automated report)
- Work with the Database team to improve database if the pickup percentage is above 80%
**Requirements**:
- Fluent in English
- Must be highly organized and process oriented
- Must be computer savvy and efficient in Microsoft Excel & Word.
- Self-motivated and minimum supervision needed.
- Must be proactive, enthusiastic and fast learner
- At least one year work experience in related field. Fresh Graduates are welcome to apply.
- Training will be provided
**Benefits**:
- Bonus
- Medical claim
- Annual Leave
- Medical Leave
- EPF/SOCSO/EIS
- Company Holidays
**Job Types**: Full-time, Fresh graduate
**Salary**: RM2,000.00 - RM2,500.00 per month
**Benefits**:
- Professional development
Schedule:
- Fixed shift
- Monday to Friday
Supplemental pay types:
- Performance bonus
- Yearly bonus
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