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Customer Service Executive

1 month ago


Simpang Ampat, Malaysia ORIENTAL FASTECH MANUFACTURING SDN BHD Full time

Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to resolve any issues their customers experience
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers

**Requirements**:

- Minimum Diploma in related field or minimum 1 year working experience in the same field.
- Good interpersonal skill
- Strong phone contact handling skills and active listening
- Excellent problem-solving skills
- Independent, multi task, good team player, prioritize, and manage time effectively
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills

Pay: RM2,800.00 - RM3,500.00 per month

**Benefits**:

- Free parking
- Health insurance
- Opportunities for promotion

Schedule:

- Day shift

Supplemental pay types:

- Yearly bonus