Boutique Supervisor

7 days ago

Kuala Lumpur, Malaysia Nala Groups Full time

Working location: The Exchange TRX, KL

Working day: Shift rotate 45hrs a week, above 45hrs calculated as overtime Working hours 10am to 9:30pm

**JOB MISSION**

Being a Brand Ambassador and business leader of your boutiques in Asia Pacific, you will be a role model living out the values of Niessing to the team and our clients.

You will be responsible in driving sales performance, business profitability, and client service excellence across your markets. Your role also involves daily operational matters and working cross-functionally to achieve the best outcomes.

SALES PERFORMANCE

Sales planning to achieve and exceed monthly boutique targets for each country in APAC. Drive and maximise sales. Actively monitor manpower needs, pandemic guidelines and manage within allocated budget. Motivate and coach subordinates to achieve individual targets and KPIs.

CLIENT SERVICE EXCELLENCE

Professionalism and knowledge of jewellery is essential in advising and gaining the trust of clients. Constantly plan, evaluate and find ways to improve team knowledge and client excellence. Ensuring each client who visits our boutique departs with a cherished client experience as memorable as their special occasion.

BRAND & BOUTIQUE IMAGE

Work closely with Visual Merchandising to maintain a high level of brand image and client service experience. Exploring ways to improve and addressing needs in a timely manner.

INVENTORY MANAGEMENT

Together with Boutique-In-Charge, responsible to monitor, manage inventory and client fulfillments. While providing active feedback to Merchandising for inventory evaluations.

LEADERSHIP RESPONSBILITY

Lead and promote a positive culture for colleagues, as well as clients. Identify potential staff for promotion and initiate plans to groom skills for the next level. Keep abreast of the jewellery and luxury industry, and share knowledge with the team.

DAILY OPERATIONS

Oversee day-to-day operational matters, work cross-functionally to achieve the best outcomes to support the retail team. Ensuring security and safety measures are adhered and practised. Communications and reports are submitted in a timely manner.

TEAMWORK

Promote a positive culture and teamwork. Manage any staff issues that may arise in a timely manner.

PROFESSIONAL REQUIREMENTS
- Minimum Tertiary Diploma Holders.
- Experience 6 years of luxury retail, with the last 3 years at management level.
- Good knowledge in luxury retail, jewellery experience will be an advantage.
- Possess good verbal and written communication skills. Proficient in English, ability to speak Mandarin will be an advantage but not mandatory.
- Strong in-store operations, sales and service, people management and training experience.
- Proficient in Microsoft Office.

PERSONAL REQUIREMENTS
- Strong sense of boutique ownership and commitment.
- Results-driven, analytical, and meticulous with strong interpersonal, communication and presentation skills.
- Positive attitude, reliable with a strong sense of responsibility, able to multi-task and with problem-solving ability.
- Ability to lead and work together as a team in ensuring a positive culture for staff, and in delivering on client excellence.

**Job Types**: Full-time, Permanent

**Salary**: RM6,000.00 - RM10,000.00 per month

Application Question(s):

- Do you know Luxury brand (Cartier, Tiffany & Co and etc)?

**Language**:

- Mandarin (required)
- English (required)
- Malay (required)

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