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Clearance Representative
5 days ago
Clearance Representative (9pm-7am)
Federal Express Services (M) Sdn Bhd
KL Eco City, Kuala Lumpur
Customer Service - Call Centre (Call Centre & Customer Service)
Full time
RM 2,500 - RM 2,800 per month
Job Highlights
2 Months Fixed Annual Bonus (14th Month Pay) & Variable Performance Bonus
Tuition Assistance of USD 2,500 annually for self-development
HR Asia Best Companies to Work for 2023
Package: Basic Salary of RM 2,500 to RM 2,800 + Bonuses + Overtime + Transport, Travel Night Shift + Insurance (including dependents)
Your Opportunity
We are expanding and looking for people to fill in new roles If you have a can-do attitude and loves solving real world business problems, come join us as a Customs Clearance Representative and be part of our newly established Clearance Shared Service Centre to support Clearance Activities for various Countries.
You will be based in KL Eco City and report to the Operations Manager. We are a diverse team of highly engaged people with benefits such as work from home flexibilities, occasional team activities as well as festive celebrations, and more
**Key Responsibilities**:
Your main focus will be ensuring exceptional customer service experiences while streamlining the customs clearance process.
- Prepare all necessary documentation for inbound shipments requiring formal entries, ensuring compliance with SG Customs regulations.
- Any other job-related tasks assigned by the manager.
**Skills Required**:
- Strong Spoken and Written English (liaising with Singapore customers)
- Customer Service
- Accuracy and Attention to Detail
- Interpersonal Skills
- Microsoft Office and PC Skills
**Minimum** Requirements**:
- Graduates with at least a Diploma in any field. Fresh graduates with a can-do attitude are encouraged to apply
- Those with Secondary Education with 2 to 3 years of Experience in a Shared Service Centre, Customs Clearance, Contact Centre, Operations or general Logistics experience are also encouraged to apply.
- Strong English proficiency is a must.
- Comfortable working a fixed night shift (9pm to 7am Mondays to Thursdays, 9pm to 6am Fridays).
- Work on Malaysian Public Holidays is required to align with the SG Public Holiday schedule. You will be paid at a Public Holiday rate or replacement leave
FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity/affirmative action employer and we are committed to a diverse, equitable, and inclusive workforce in which we enforce fair treatment, and provide growth opportunities for everyone.
All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, pregnancy (including childbirth or a related medical condition), physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.
**Our Company**:
FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.
**Our Philosophy**:
The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy, or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.
**Our Culture**:
Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions, and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970’s. While other companies can copy our systems, infrastructure, and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today’s global marketplace.
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