Safety Ops Labelling Trainer

6 months ago

Kuala Lumpur, Malaysia TikTok Full time

Responsibilities
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.

Our Trust & Safety team's commitment is to keep our online community safe. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.

Our Trainers are an essential part of making our Trust & Safety Operations teams successful. They develop and deliver online & classroom training to address changes to policies, induct new team members and help our teams gain new skills.

It is possible that this role will be exposed to harmful content as part of the core role/as part of project/ in response to escalation requests/by chance.

Some content viewed may violate our community guidelines which include but are not limited to bullying; hate speech; child abuse; sexual assault; torture; bestiality; self-harm; suicide; murder.

**What will I be doing**:

- Deliver process/product/policy training in classroom and/or online environment in English language.
- Help to develop and deliver training courses for different trainees/markets/products.
- Identify and assess training needs of the team to bridge any process/policy gaps for better performance and understanding about the policy.
- Participate/lead policy briefings to ensure any changes are consistent and in line with cultural, socio, geographical and political conditions.
- Work with labeling business team to achieve top performance, including group coaching, bottom performers identification and training.

**Qualifications**:
**What should I bring with me**:
**Minimum Qualification**:

- A fast learner who has ability to embrace a fast-paced working environment. - Be familiar with machine learning and content understanding.
- Willing to travel abroad to a nearby country for a short period of up to 1 month.
- Strong cultural communication and interpersonal skills.
- Your ability to work in a high tempo environment, adapt, respond to day-to-day challenges of the role.
- Your resilience and commitment to self-care to manage the emotional demands of the role

**Preferred Qualifications**:

- Bachelor’s degree or above, short video product user.
- At least 1-year training experience in trust and safety or policy in a major tech or media company.
- Proficient in English language.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

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