Customer Service Representative
6 months ago
**Job Details**
- Job Title: Customer Service Representative
- Cantonese Speaking
- TP Code: JS-B001-oo
- CSS-Cantonese
- Location: GTower, 199 Jalan Tun Razak, Kuala Lumpur
- Shift: 5 working days (rotational shift)
**Job Highlights**
- Join an International Company with a dynamic, youthful workplace.
- Premium workspaces
- On site Trainings & Career Development
**Overview**
So, what will you be doing as a Customer Service Representative?
**Your Responsibilities**
- Modify, change and/or cancel existing reservations;
- Make outbound calls to hotels/guests to arrangement special requests;
- Act as liaison between guest and hotel to resolve complaints;
- Manage relationships with hotels by providing high levels of customer service and account management support.
**Requirements**:
- Excellent communication skills in language required; English & Cantonese
- Excellent commercial understanding.
- Problem solving.
- Sense of responsibility.
- Independent and customer friendly.
- Experienced with Customer Care, internet and hotel industry;
- Available for changes in shift schedule on a monthly rotation schedule or as business needs require.
FullTime, #CustomerService, #Sales, #BPO, #BusinessProcessOutsourcing, #CallCenter, #ContactCenter, #Teleperformance, #TeleperformanceMalaysia,#CareerGrowth, #Promotion, #KualaLumpur, #Selangor, #Johor #Sabah #Sarawah #CustomerSuccessSpecalist #EastMalaysia #Penang #AirlineIndustry #Social Media #wearehiring #automotive #EnglishSupport
**Salary**: RM3,500.00 - RM4,500.00 per month
Supplemental pay types:
- Commission pay
- Yearly bonus
**Education**:
- Diploma/Advanced Diploma (preferred)
**Experience**:
- Customer Care Specialist: 1 year (preferred)
**Language**:
- Mandarin (required)
Ability to Relocate:
- Kuala Lumpur: Relocate before starting work (required)
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