
Customer Service
4 weeks ago
**Role Title: CSA: Customer Service-Japanese (Japanese language Proficiency Test N1 Certified)**
**Type: Permanent Job**
**Location: Cyberjaya, Malaysia (Onsite)**
**Shifts: 24/7 (shift allowance provided)**
**Project: E-commerce Work mode: Office**
**Mandatory: JLPT N1 certified Expats from Anywhere(willing to relocate)**
English level:
- For all agents English is preferred.
If Expat must have passport with minimum validity of 16 months
Position Summary: Handle live contacts of customers and provide appropriate solution to their queries.
**Prior Experience in E commerce preferred**
**Roles and Responsibilities**
- Handle phone calls with customer queries and provide resolution to end users
- Escalate priority issues per Client specifications to the immediate lead as applicable
- Provide inputs on process changes and best practices.
- Stay updated with new updates, process changes and updates.
- Maintain Exemplary Attendance and Punctuality
- Any Ad-hoc responsibilities as designated by the supervisor
**Key Deliverables (KRA Measure)**
- Provide exemplary customer satisfaction
- Meet quality standards on all handled contacts
- Complete 9 hours of staffed time on all rostered days
- Handle contacts while maintaining KPI targets as per agreed limits
- Applicant’s Specifications & Qualification:
- Excellent customer service skills
- Excellent verbal communication skills in Japanese
- Passionate towards serving the customer and displays high levels of customer obsession
- Open to work in rotational and night shifts
**Perks and Benefits**:
- Competitive salary and benefits package
- Opportunities for career advancement and skill enhancement
- Collaborative and inclusive work environment
- Chance to work with global clients and enhance your international exposure
**Salary**: RM8,000.00 - RM10,000.00 per month
**Language**:
- Japanese (required)
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