Manager, Digital Partnerships Collection

3 weeks ago

Kuala Lumpur, Malaysia Standard Chartered Full time

**Job**: Retail Banking

**Primary Location**: Asia-Malaysia-Kuala Lumpur

**Schedule**: Full-time

**Employee Status**: Permanent

**Posting Date**: 19/Feb/2024, 9:38:40 PM

**Unposting Date**: Ongoing

**The Role Responsibilities**

**Job Role**

Perform day to day calling activity for inbound / outbound customers and negotiate payments for past due accounts for digital product.

**Strategy**
- Perform calling activity for inbound / outbound customers and negotiate payments for past due accounts.
- To achieve KPIs indicated in the monthly Scorecard.
- Evaluate and assign cases to Field visit according the following circumstances.
- Evaluate and assign cases for Legal actions according to legal action criteria
- Evaluate and recommend instruction to KIV / stop legal.
- To follow in accordance to the standard telephone scripts provided.
- To ensure all works / assignment submission to supervisor is accurate and on timely manner.
- Confirm payment mode (cash / cheque) and if it is cheque payment, remind customer that it has to be made as per the bank’s standard.
- To escalate to Supervisor on early sign of financial difficulties / market concern based on customer feedback.

**Business**
- Respond to customer queries in a timely manner.
- To escalate to Supervisor within 24 hours on queries / potential complaints / complaints requires investigation.
- To ensure all SOP processes relating to own work area are strictly adhered to at all times.
- Identify and lead process improvement opportunities leading to superior customer experience and cost saving opportunities.

**Processes**
- Identify and escalate unusual customer’s transaction patterns which could potentially lead to losses.
- Identify and escalate process gaps in day to day operations.
- Exercise due care and diligence in ensuring all anti money laundering and KYC requirements are complied with. Upgrade knowledge and skills through training or other means to ensure effective performance of duties.
- Contribute to a satisfactory Audit rating.
- To adhere and compliance of Bank Negara Guideline, Regulatory Guideline, Global Credit / Collections Standard and Credit Policy Manual in the responsible relationship accounts and transactions.
- No major breach of regulations and non-compliance of Group's standards in the responsible relationship accounts and transactions.
- Accountable for compliance with Group Code of Conduct, Collector Code of Conduct, Banking Secrecy, KYC, Anti-Money Laundering, Reputational Risk, Treating Customer Fairly policies and local regulations on collection activities including but not limited to customer data privacy, physical contact and use of third party agency guidelines, etc.
- Accountable for compliance with Islamic Financial Services Act.

**People and Talent**

**Action Oriented**
- Taking on new opportunities and tough challenges with a sense of urgency, energy and enthusiasm.

**Collaborates**
- Building partnerships and working collaboratively with others to meet shared objectives.

**Courage**
- Stepping up to address difficult issues and saying what needs to be said.

**Customer Focus**
- Building strong customer relationships and delivering customer-centric solutions.

**Instils Trust**
- Gaining the confidence and trust of others through honesty, integrity and authenticity.

**Nimble Learning**
- Actively learning through experimentation when tackling new problems. Using both successes and failures as a learning factor.

**Risk Management**

**Decision Quality**
- Making good and timely decisions that keep the organisation moving forward.

**Develops Talent**
- Developing people to meet both their career goals and the organisation’s goals.

**Drives Vision and Purpose**
- Painting a compelling picture of the vision and strategy that motivates others to action.

**Gives Clarity and Guidance**
- Providing direction, delegating and removing obstacles to get work done.

**Governance**

**Manages Ambiguity**
- Operating effectively even when things are not certain or the way forward is not clear.

**Regulatory and Business Conduct**
- Display exemplary conduct and live by the Group’s Values and Code of Conduct.
- Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
- To achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment].
- Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

**Key Stakeholders**
- Manager, Tele-Collections
- Manager, Recovery
- Manager, Collections Operation Support, Retail Clients
- Human Resources
- Legal and Compliance
- Experience in the banking industry, with collec

  • Manager, Digital Partnership

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Malaysia Airlines Full time

    Reports To: Senior Manager, Digital MarketingPosition Summary:The Digital Partnership & Special Projects Manager develops partnerships for the Airline Business in MAG to drive Online Revenue. They are responsible for identifying, establishing, and maintaining partnerships with external stakeholders to achieve mutual goals and objectives. The role also...

  • Assistant Manager, Digital Partnership

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Malaysia Airlines Full time

    Reports To:Manager, Digital MarketingRole Purpose:Accountable for the online revenue generation through Malaysia Airlines website through campaign management and partnershipKey Accountabilities: Accountable for the online revenue generation through Malaysia Airlines website. Initiating and managing the strategy and execution plan of digital marketing...

  • Digital Partnerships Manager

    3 weeks ago

    Kuala Lumpur, Malaysia Standard Chartered Full time

    **Job**: Retail Banking **Primary Location**: Asia-Malaysia-Kuala Lumpur **Schedule**: Full-time **Employee Status**: Permanent **Posting Date**: 19/Feb/2024, 8:08:57 PM **Unposting Date**: Ongoing **The Role Responsibilities** **Job Role** - Manage digital Partnership opportunities and delivery; ensure the associate compliance risk are identified and...

  • Digital Partnership Manager

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Ambition Full time

    Job details:Posted 22 July 2023SalaryRM RM per monthLocationKuala LumpurJob type PermanentDisciplineBanking & Financial ServicesReference267050_ Manage digital partnership opportunities, ensuring compliance with BNM guidelines, AML CTF, and internal bank risk framework. Identify new partnership and business opportunities, developing tailored banking...

  • Assistant Manager, Digital Partnership

    3 days ago

    Kuala Lumpur, Malaysia Malaysia Airline Full time

    **Job Title**: Assistant Manager, Digital Campaign & Partnership Coordinator **Reports To**: Manager, Digital Marketing **Role Purpose**: Accountable for the online revenue generation through Malaysia Airlines website through campaign management and partnership **Key Accountabilities**: - Accountable for the online revenue generation through Malaysia...

  • Manager, Digital Partnership

    1 week ago

    Kuala Lumpur, Malaysia Malaysia Airline Full time

    **Position Title**: - Manager, Digital Partnership & Special Projects **Reports To**: - Senior Manager, Digital Marketing **Position Summary**: The Digital Partnership & Special Projects Manager develops partnerships for the Airline Business in MAG to drive Online Revenue. They are responsible for identifying, establishing, and maintaining partnerships...

  • Assistant Manager, Digital Partnership

    3 days ago

    Kuala Lumpur, Malaysia Malaysia Airlines Full time

    **Reports To**: Manager, Digital Marketing **Role Purpose**: Accountable for the online revenue generation through Malaysia Airlines website through campaign management and partnership **Key Accountabilities**: - Accountable for the online revenue generation through Malaysia Airlines website. - Initiating and managing the strategy and execution plan of...

  • Manager, Digital Partnership

    1 week ago

    Kuala Lumpur, Malaysia Malaysia Airlines Full time

    **Reports To**: - Senior Manager, Digital Marketing **Position Summary**: The Digital Partnership & Special Projects Manager develops partnerships for the Airline Business in MAG to drive Online Revenue. They are responsible for identifying, establishing, and maintaining partnerships with external stakeholders to achieve mutual goals and objectives. The...

  • Partnership Manager

    3 weeks ago

    Kuala Lumpur, Malaysia Hyppies Full time

    **About the role: Partnership Manager** We are seeking an experienced **[Partnership Manager]** to join our team and help drive the growth of our business through strategic partnerships. As a leading fintech company, we are dedicated to delivering innovative solutions that empower businesses and individuals to thrive in the digital economy. **What you'll...

  • Assistant Manager, Affinity

    4 weeks ago

    Kuala Lumpur, Malaysia Allianz Full time

    Assistant Manager, Affinity & Digital Partnership 48662 | Sales & Distribution | Professional | Non-Executive | Allianz Malaysia | Full-Time | Permanent **Job Summary** Responsible for acquiring new partnerships & referral partners, generate new business through partners, and ensure smooth process and delivery. **Key Responsibilities** **Acquisition of...

  • Partnerships Manager

    7 days ago

    Kuala Lumpur, Malaysia iPay88 Full time

    Roles & Responsibilities: - Oversee partnerships with accounting software and financial institutions, driving sales targets for merchant referrals to iPay88. - Collaborate on planning, organizing, and executing sales and marketing initiatives with accounting software and financial institutions. - Support the sales team in achieving targets from accounting...

  • Digital Project Manager

    3 weeks ago

    Kuala Lumpur, Malaysia Digital Sage Full time

    **Job Summary**: - Read up to the end of this job post. _ We are looking for a Digital Project Manager preferably from Brunei. The Digital Project Manager is responsible for leading our digital marketing and digital services operations, driving the execution of our digital strategy, and ensuring alignment with the company's overall vision and goals as laid...

  • Assistant Manager, Affinity

    4 weeks ago

    Kuala Lumpur, Malaysia Allianz Malaysia Full time

    48662 | Sales & Distribution | Professional | Non-Executive | Allianz Malaysia | Full-Time | Permanent **Job Summary** Responsible for acquiring new partnerships & referral partners, generate new business through partners, and ensure smooth process and delivery. **Key Responsibilities** **Acquisition of Distributors** - Overall management of the...

  • Manager, Affinity and Partnerships

    3 weeks ago

    Kuala Lumpur, Malaysia Tokio Marine Group Full time

    **Responsibilities**: - Responsible for the achievement of Affinity sales and online business targets. - Identify potential business partnerships in the market and within the existing clients. - Advise on growth strategies of partnership with feedback, research and analysis as a foundation for business strategy development. - Develop digital marketing...

  • Corporate Partnership Manager

    4 weeks ago

    Kuala Lumpur, Malaysia Plug and Play Tech Center Full time

    WHO WE’RE LOOKING FOR: We are a diverse team with backgrounds in technology, business, and entrepreneurship and we are growing rapidly to deliver on our mission. We are actively seeking a Corporate Partnerships Manager to be responsible for sales and business development in Malaysia. The Corporate Partnerships Manager is driven, focused, and has a strong...

  • Executive, Affinity

    2 weeks ago

    Kuala Lumpur, Malaysia Allianz Malaysia Full time

    41872 | Sales & Distribution | Entry Level | Non-Executive | Allianz Malaysia | Full-Time | Permanent **Job Summary** Responsible for acquiring new partnerships and referral partners, generate new business through partners, and ensure smooth process and delivery. **Key Responsibilities**: **Acquisition of Distributors** - Overall management of the...

  • Recruitment and Partnership Development Manager

    3 weeks ago

    Kuala Lumpur, Malaysia Keller Executive Search Full time

    Keller Executive Search, a digital platform and recruitment agency, is actively expanding its global footprint. We are seeking a Recruitment and Partnerships Development Manager, an A-Player who is ready to embrace the unique challenges and opportunities of this role. This position is ideal for someone eager to grow within an international setting and...

  • Partnership Lead

    4 weeks ago

    Kuala Lumpur, Malaysia Tune Protect Group Full time

    Tune Protect strives to be the go-to insurtech for millennials and Gen Z. We are listed on the main market of Bursa Malaysia since 2013 where our main business is insurance, reinsurance and going forward - insurance technology solutions! We are simplifying consumer's experience with different products and technology that complement consumer's lifestyle...

  • Assistant Manager

    2 weeks ago

    Kuala Lumpur, Malaysia Hong Leong Bank Full time

    If you are looking to excel and make a difference, take a closer look at us- As a member of the Payments, Partnerships and Fintech Ecosystem team, your role will be to work with internal, external and ecosystem partners (Bigtechs, Fintechs, Startups and Public Agencies) to co-create and deliver high impact projects as part of HLB’s 3-5 year transformation...

  • Assistant Manager

    3 weeks ago

    Kuala Lumpur, Malaysia Hong Leong Bank Full time

    Assistant Manager / Manager, Strategic Partnerships & Project Delivery **If you are looking to excel and make a difference, take a closer look at us...** - As a member of the Payments, Partnerships and Fintech Ecosystem team, your role will be to work with internal, external and ecosystem partners (Bigtechs, Fintechs, Startups and Public Agencies) to...