Customer Relations Executive
1 week ago
**1. Responsibility**
We are growing and we’re looking for a enthusiastic and passionate individual to join our team & grow with us We are revolutionizing the industry and changing the way people consume honey as part of their daily lifestyle.
We believe in both personal and professional growth, and that the only constant is change and improvement. With more than a thousand clients, we’re looking for like minded individuals who want to be successful and make an impact in the world.
A Customer Relations Exec must know the needs of customers and have knowledge of the problems consumers want to be solved. As well as dealing with customer requests, you must offer ideas and insights as a means of helping to improve their experience.
Your typical duties will include:
- Planning and delivering CRM strategies across the organisation with a view to retaining existing customers, increasing brand loyalty and expanding the company brand.
- Deciding on a final CRM structure and architecture that will work seamlessly across the business and capture crucial information along the sales funnel.
- Making sure the customer database is correctly segmented for targeted marketing activities.
- Collaborating with other departments ensure the CRM strategy works well for every aspect of the business.
- Development of testing strategies to guarantee the most efficient approach for the organisation and its customers.
- Coming up with creative ideas, preparing proposals, overseeing the production process & execution and reporting the results to the relevant people.
**2. Requirements**
To become a successful Customer Relations Executive, you need to possess the following:
- Minimum 2 years of customer service or sales experience
- Proficient in English language is a must
- Excellent interpersonal and communication skills, verbal and written
- The ability to meet tight deadlines and outstanding time management skills.
- Commercial awareness. A CRM Executive must know the target market well and have the ability to create campaigns that grab the attention of customers and solves their problems.
- Top quality analytical skills. A big part of your job involves gathering and analysing data to help you understand your customer base and coming up with suggestions for improving the existing strategy.
- Highly motivated, energetic and driven to success
**Job Types**: Full-time, Permanent
**Salary**: RM1,800.00 - RM2,300.00 per month
**Benefits**:
- Cell phone reimbursement
- Dental insurance
- Free parking
- Health insurance
- Opportunities for promotion
- Professional development
Schedule:
- Monday to Friday
Supplemental pay types:
- Attendance bonus
- Commission pay
- Performance bonus
Ability to commute/relocate:
- Kajang: Reliably commute or planning to relocate before starting work (required)
Application Question(s):
- Can start work immediately?
**Experience**:
- Customer service: 2 years (preferred)
**Language**:
- English (required)
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