Client Manager

5 months ago


Kuala Lumpur, Malaysia BSI Full time

Great that you're thinking about a career with BSI

Do you believe the world deserves excellence in Quality, Environmental, Safety, Social & Sustainable products

BSI, by Royal Charter is a company focused on the development of standards, training, certification, and supply chain solutions designed to improve performance, manage risk, reduce cost and enable sustainable growth.

As the leading global business company, in its field BSI helps over 72,000 clients in over 150 countries worldwide to improve their businesses. From business continuity to recycling waste, from food manufacturing to the exploration of space, we help businesses embed the habits of excellence.

We currently have an exciting opportunity and are looking to recruit a Tutor/Trainer.

About the role

We have key positions available for this role as a Tutor/Trainer to build a strong team of professionals at a country level.

Applicants will be part of a dynamic team of specialists involved in delivering various types of training courses related to Food Safety Management and share knowledge and experiences against FSSC, ISO 22000 or GFSI scheme, HACCP, and BSI standards against current industry practices.

Your key responsibilities in this role will be to:

- To deliver public training courses and in-house training solutions to the BSI standards of excellence, in order to develop knowledge and skills.

Key Responsibilities & Accountabilities
- Deliver BSI training courses in a manner that ensures that value is added to customers and their business/organization.
- Inform and update customers of BSI services to ensure their needs are met during training sessions.
- Provide delegates with information on how the training is aligned with the overall customer journey with BSI to raise customer awareness.
- Deliver excellent training courses/solutions and day-to-day interactions with customers and other key stakeholders to continually enhance the reputation and perception of BSI.
- Provide feedback to support course development in line with the new course and existing product development process.
- Provide assistance with the design of training solutions (e.g. classroom, electronic, correspondence, mentoring, coaching) to improve the quality and range of the training offered.
- Maintain and enhance appropriate professional qualification status in relevant disciplines to keep up to date in own area of expertise.
- Proactively engage with peers and key stakeholders to ensure continual improvement, in line with the BSI standards of excellence for training delivery.
- Provide technical support to the training sales and marketing teams in order to enhance the growth of the training business.

About you

To be successful in this role you need to thrive in a process-driven, fast pace, customer-focused environment and must have excellent verbal and written communication skills and an eye for detail. You must be self-motivated and have the ability to remain calm whilst managing numerous priorities. Good IT and systems skills are essential.

Food Safety Management System Tutor:

- Educated to degree level in related fields or have a further education diploma with proven experiences in working in and/or managing the Food Safety management system (FSSC, ISO 22000 or GFSI scheme, HACCP).
- Experience in conducting and delivering courses, including ISO/IEC standards (FSSC, ISO 22000 or GFSI scheme, HACCP, etc.) is essential, and is experienced with applicable regulations, be they local, national or international.
- Existing qualified Tutors for related schemes and accredited with HRDC would be an added advantage.

It is essential that you are qualified for at least three (3) of the below standards. This is a pre-requisite to be considered for this role:

- FSSC
- ISO 22000
- HACCP
- Internal auditor/lead auditor qualifications
- ISO 9001 (QMS)
- ISO 14001 (EMS)
- ISO 45001 (OHSMS)

This is a fantastic opportunity to be part of a growing team that directly contributes to the success of our business. If you are successful, you will be trained to have excellent knowledge and awareness of BSI’s products and services, as well as our business systems to ensure that you are delivering an excellent client experience.

What we offer

We offer a highly competitive salary and local benefits and provide great opportunities for development within a global business that is committed to investing in its people.

Our Excellence Behaviours: Client-centric, Agile, Collaborative. These three behaviours represent how we do things at BSI. They help us ensure that BSI is a great place to work and a highly successful business.

BSI is conducting face-to-face interviews where appropriate and possible. If you are invited to a face-to-face interview but feel more comfortable with conducting the interview virtually, please speak to a member of our recruitment team.


  • Client Manager

    5 months ago


    Kuala Lumpur, Malaysia ENVIRO CYCLE HOLDINGS SDN BHD Full time

    **: - Acts as a liaison between the company and client/vendor. You are expected to ensure client satisfaction and excellent customer service.** - Your duties typically include managing client/vendor relationships, delivering proposals, and developing account plans. - Coordinating purchasing activities with other departments within the company to ensure...

  • Client Manager

    5 months ago


    Kuala Lumpur, Malaysia BSI Full time

    Great that you're thinking about a career with BSI! We have key positions available for this role as a Client Manager (Auditor) in Sustainability to build a strong team of professionals at a country level. Applicants will be part of a dynamic team of specialists involved to conduct various types of audits and to work closely with BSI clients to help them...

  • Client Manager

    5 months ago


    Kuala Lumpur, Malaysia BSI Full time

    Great that you're thinking about a career with BSI! Do you believe the world deserves excellence in Quality, Environmental, Safety, Social & Sustainable products. BSI, by Royal Charter is a company focused on the development of standards, training, certification, and supply chain solutions designed to improve performance, manage risk, reduce cost, and...

  • Client Manager

    2 months ago


    Kuala Lumpur, Malaysia BSI Full time

    Great that you're thinking about a career with BSI! Do you believe the world deserves excellence? BSI (British Standards Institution) the leading global standards and certification company, equips businesses with the necessary solutions to turn standards of best practice into habits of excellence. Renowned for its marks of excellence including the...


  • Kuala Lumpur, Malaysia Maple Tree Media Sdn Bhd Full time

    As owners of the largest online beauty media and marketplace in Singapore and Malaysia and Philippines, our client relationships are our top priority. Beauty Insider is seeking a dynamic and experienced Client Servicing Manager to join our team. As a Client Servicing Manager, you will play a pivotal role in building and maintaining strong relationships with...


  • Kuala Lumpur, Malaysia Telum Media Full time

    Are you a people person who thrives on making new connections? Are you looking to join a dynamic team that works at the intersection of the media and PR industries? Join Telum Media and take your career to the next level. Telum Media is a tech company, founded in 2013, that builds connections between the communications and media industries across the...


  • Kuala Lumpur, Malaysia Ssquad Global Full time

    Develop and maintain strong relationships with clients, understanding their business objectives and aligning our services to meet those needs. - Conduct regular client meetings to review service performance and identify opportunities for improvement. - Oversee the management of key accounts, ensuring client retention and satisfaction. - Develop account plans...

  • Client Service Manager

    6 months ago


    Kuala Lumpur, Malaysia TMF Group Full time

    **Job no**: 571957 **Work type**: Full time **Location**: Kuala Lumpur, Malaysia, Malaysia **Categories**: Information Technology **Office Location**: Kuala Lumpur **About TMF Group** TMF Group is a leading global provider of high-value business services to clients operating and investing globally. We focus on providing specialized and...

  • Client Account Manager

    5 months ago


    Kuala Lumpur, Malaysia Salesworks Group Asia Full time

    About SalesWorks - With a history of flourishing collaborations, an unmatched market influence, and a history of accomplishments in the domains of in-person marketing, customer acquisition, and fundraising, SalesWorks has propelled outcomes and guided prosperous endeavours for a wide array of brands and industries across more than 8 markets in the Asian...

  • Client Success Manager

    3 months ago


    Kuala Lumpur, Malaysia AZEO Sdn Bhd Full time

    **Are you passionate to ensure clients are satisfied with your services and achieve exceptional outcomes?** At AZEO, we are on a mission to become a Top Global Solutions Provider in the training industry, transforming organizations through people-centric strategies. As the **Client Success Manager**, you will be responsible for ensuring that our clients...

  • Client Success Manager

    5 months ago


    Kuala Lumpur, Malaysia ThoughtFull™ World Full time

    **What you will do**: - Build strong rapport with key client stakeholders and own the entire client lifecycle from successful onboarding to ongoing relationship management and renewal. - Oversee and increase client adoption, retention, and product engagement, while maintaining high levels of client satisfaction and trust. - Proactively monitor client...


  • Kuala Lumpur, Malaysia menumiz Full time

    **Company Description** menumiz is a cloud-based Hospitality Management Solutions provider located in WP, Kuala Lumpur. Our SaaS platform offers a restaurant management app and electronic Point of Sales (POS) system, utilizing mobile technology to streamline restaurant services, from digital menus to accepting payments. With our solutions, restaurants can...


  • Kuala Lumpur, Malaysia FPT SOFTWARE MALAYSIA SDN BHD Full time

    Fpt Software Malaysia Sdn Bhd **Position : BUSINESS ENGAGEMENT** **Location : Menara Hap Seng 2** **Salary : Depends on experiences** **Company Background** FPT Software is a global technology and IT services provider with headquarters in Vietnam. We offer world-class services in a variety of fields such as Advanced Analytics, AI, Digital Platforms,...


  • Kuala Lumpur, Malaysia SymphonyAI Full time

    Introduction: SymphonyAI Sensa-NetReveal is a global leader in financial crime solutions. We are a cutting-edge Enterprise SaaS AI organization dedicated to revolutionizing the way businesses operate by leveraging artificial intelligence to drive financial crime capability. As we continue to grow, we are seeking a highly experienced and dynamic Client...

  • Client Service Manager

    5 months ago


    Kuala Lumpur, Malaysia HSBC Full time

    -Job description **Why join us?** Client Services is the first point of contact of Global Custody clients for their day to day concerns. This is the place where your expertise in various functions of Global Custody is essential and will continue to be developed. Likewise, capabilities such as critical thinking, networking, stakeholder management and client...

  • Client Service Manager

    5 months ago


    Kuala Lumpur, Malaysia AS White Global Pty Ltd Full time

    **The Opportunity** Our client, one of the top 3 ranked Australia’s Best Workplaces of 2021 is looking for a **Client Service Manager** to join their elite team in KL, Malaysia. As a Client Service Manager, your core function is to work hand in hand with the brokers in ensuring top-tier clients experience from lead to post-settlement. **Key...


  • Kuala Lumpur, Malaysia Salesworks Group Asia Full time

    About SalesWorks - With a history of flourishing collaborations, an unmatched market influence, and a history of accomplishments in the domains of in-person marketing, customer acquisition, and fundraising, SalesWorks has propelled outcomes and guided prosperous endeavours for a wide array of brands and industries across more than 8 markets in the Asian...


  • Kuala Lumpur, Malaysia Dentsu Aegis Network Full time

    The purpose of this role is to provide real-world experience, learning industry technical and professional skills, abilities and activities to contribute to the Dentsu network. Job Title: Client Management Intern **Job Description**: Key responsibilities: - Works in a team-based, fast-paced, detail-oriented environment - Is resourceful, has an aptitude for...


  • Kuala Lumpur, Malaysia Pos Ad Sdn Bhd Full time

    **Responsibilities**: - Responsible in building and maintaining client relationships by developing strong relationships with clients by understanding their businesses, products, and goals. - Regularly communicate with clients to assess their marketing needs and provide effective solutions. - Proactively identifying potential sales opportunities within the...

  • Client Account Manager

    6 months ago


    Kuala Lumpur, Malaysia SalesWorks Asia Full time

    **Job Highlights** - Dynamic and passionate work environment - Fast track career advancement - Work Life Balance **JOB SUMMARY**: Act as liaison between key stakeholders as well as executer of strategic direction for clients and sales team to ensure the campaigns are managed effectively. **KEY ROLES & RESPONSIBILITIES**: **A. Planning and Strategy**: -...