Client Manager

5 months ago

Kuala Lumpur, Malaysia BSI Full time

Great that you're thinking about a career with BSI

Do you believe the world deserves excellence in Quality, Environmental, Safety, Social & Sustainable products

BSI, by Royal Charter is a company focused on the development of standards, training, certification, and supply chain solutions designed to improve performance, manage risk, reduce cost and enable sustainable growth.

As the leading global business company, in its field BSI helps over 72,000 clients in over 150 countries worldwide to improve their businesses. From business continuity to recycling waste, from food manufacturing to the exploration of space, we help businesses embed the habits of excellence.

We currently have an exciting opportunity and are looking to recruit a Tutor/Trainer.

About the role

We have key positions available for this role as a Tutor/Trainer to build a strong team of professionals at a country level.

Applicants will be part of a dynamic team of specialists involved in delivering various types of training courses related to Food Safety Management and share knowledge and experiences against FSSC, ISO 22000 or GFSI scheme, HACCP, and BSI standards against current industry practices.

Your key responsibilities in this role will be to:

- To deliver public training courses and in-house training solutions to the BSI standards of excellence, in order to develop knowledge and skills.

Key Responsibilities & Accountabilities
- Deliver BSI training courses in a manner that ensures that value is added to customers and their business/organization.
- Inform and update customers of BSI services to ensure their needs are met during training sessions.
- Provide delegates with information on how the training is aligned with the overall customer journey with BSI to raise customer awareness.
- Deliver excellent training courses/solutions and day-to-day interactions with customers and other key stakeholders to continually enhance the reputation and perception of BSI.
- Provide feedback to support course development in line with the new course and existing product development process.
- Provide assistance with the design of training solutions (e.g. classroom, electronic, correspondence, mentoring, coaching) to improve the quality and range of the training offered.
- Maintain and enhance appropriate professional qualification status in relevant disciplines to keep up to date in own area of expertise.
- Proactively engage with peers and key stakeholders to ensure continual improvement, in line with the BSI standards of excellence for training delivery.
- Provide technical support to the training sales and marketing teams in order to enhance the growth of the training business.

About you

To be successful in this role you need to thrive in a process-driven, fast pace, customer-focused environment and must have excellent verbal and written communication skills and an eye for detail. You must be self-motivated and have the ability to remain calm whilst managing numerous priorities. Good IT and systems skills are essential.

Food Safety Management System Tutor:

- Educated to degree level in related fields or have a further education diploma with proven experiences in working in and/or managing the Food Safety management system (FSSC, ISO 22000 or GFSI scheme, HACCP).
- Experience in conducting and delivering courses, including ISO/IEC standards (FSSC, ISO 22000 or GFSI scheme, HACCP, etc.) is essential, and is experienced with applicable regulations, be they local, national or international.
- Existing qualified Tutors for related schemes and accredited with HRDC would be an added advantage.

It is essential that you are qualified for at least three (3) of the below standards. This is a pre-requisite to be considered for this role:

- FSSC
- ISO 22000
- HACCP
- Internal auditor/lead auditor qualifications
- ISO 9001 (QMS)
- ISO 14001 (EMS)
- ISO 45001 (OHSMS)

This is a fantastic opportunity to be part of a growing team that directly contributes to the success of our business. If you are successful, you will be trained to have excellent knowledge and awareness of BSI’s products and services, as well as our business systems to ensure that you are delivering an excellent client experience.

What we offer

We offer a highly competitive salary and local benefits and provide great opportunities for development within a global business that is committed to investing in its people.

Our Excellence Behaviours: Client-centric, Agile, Collaborative. These three behaviours represent how we do things at BSI. They help us ensure that BSI is a great place to work and a highly successful business.

BSI is conducting face-to-face interviews where appropriate and possible. If you are invited to a face-to-face interview but feel more comfortable with conducting the interview virtually, please speak to a member of our recruitment team.

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