Client Manager

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Sector: Training
Role: Manager
Contract Type: Permanent
Hours: Full Time

Great that you're thinking about a career with BSI

Do you believe the world deserves excellence?

BSI (British Standards Institution) is the leading global standards and certification company, equipping businesses with the necessary solutions to turn standards of best practice into habits of excellence. Renowned for its marks of excellence including the consumer-recognized BSI Kitemark, BSI's influence spans multiple sectors including Built Environment, Food, Healthcare, and ICT. With over 86,000 clients in 193 countries, BSI is an organization whose standards inspire excellence across the globe.

We currently have an exciting opportunity and are looking to recruit a Client Manager (Auditor) for Sustainability.

About The Role

We have key positions available for this role as a Client Manager (Auditor) in Sustainability to build a strong team of professionals at a country level.

Applicants will be part of a dynamic team of specialists involved in conducting audits focusing on RSPO, MSPO, and related audits while working closely with BSI clients to help them improve their performance by assessing their systems and processes against related standards. Your key responsibilities in this role will be to:

• Play a pivotal role in auditing organizations or palm oil products to evaluate performance in relation to their sustainable palm oil certification goals (RSPO, MSPO), ensuring compliance with environmental and social sustainability standards.
  
• Prepare detailed audit reports on the performance of palm oil producers or supply chain actors, delivering findings to clients to ensure clear understanding of audit outcomes and recommending corrective actions to meet certification requirements.
  
• Conduct various types of audits (surveillance, certification, or recertification audits) under RSPO or MSPO as a Team Leader or Team Member, ensuring thorough evaluations of environmental practices, social impacts, and governance mechanisms.
  
• Recommend the issuance, re-issuance, or withdrawal of certifications (RSPO, MSPO), providing clear and timely recommendations in line with certification body policies, procedures, and timeframes.
  
• Maintain overall account responsibility and accountability for nominated palm oil producers and other clients in the sector to ensure a productive and compliant partnership, while driving excellent service delivery and client satisfaction.
  
• Lead assessment teams in RSPO and MSPO audits, ensuring that team members are well-briefed on palm oil industry-specific risks and standards, maintaining strong client relationships and a high level of service quality.
  
• Provide accurate and prompt audit information to support services, ensuring that client records are kept up to date and complete, meeting internal data and reporting requirements for palm oil certifications.
  
• Coach and mentor less experienced colleagues or auditors unfamiliar with RSPO/MSPO standards or the palm oil sector, assisting in their induction and professional development as requested by the organization.
  
• Plan and schedule audit workloads to maximize efficiency and optimize revenue-generating activity, ensuring audits are conducted in line with the certification body's requirements and deadlines.
  
• Build strong relationships with palm oil producers and stakeholders, gaining an in-depth understanding of their operations and supply chains to guide them toward enhanced sustainability and compliance with RSPO/MSPO standards.
  
• Be responsible for delivering audit services to palm oil clients in compliance with RSPO, MSPO, and other relevant regulatory frameworks, ensuring adherence to all scheme-specific and industry regulations.
  
• Ensure timely and cost-effective audit services for palm oil certification, meeting the needs of producers, processors, and other supply chain actors, while helping them maintain or improve their sustainability credentials.
  
• When needed, conduct related and suitable Environment, Social, and Governance (ESG) assessments specifically tailored to the palm oil industry to help businesses identify supply-chain risks, improve sustainability practices, and enhance transparency with stakeholders regarding deforestation, land use, and labor rights.
  

Keys to success in this job:

• Key auditor traits: professional, ethical, open-minded, diplomatic, observant, perceptive, versatile, tenacious, decisive, self-reliant, collaborative, culturally sensitive, acting with fortitude, open to improvement.
  
• Risk-based thinking and process approach as well as synthesizing information to prepare summary reports.
  

About You

For this role we are looking for someone who has the following experience and expertise:

To be successful in this role you need to thrive in a process-driven, fast-paced, customer-focused environment and have the ability to make impartial decisions quickly and efficiently based on facts. You must have excellent verbal and written communication skills and an eye for detail. You must be self-motivated and can remain calm while managing numerous priorities. Good IT and systems skills are essential.

You will also be required to have:

• Bachelor's degree or tertiary education in related disciplines such as agriculture, environmental science, social sciences, or supply chain management.
  
• Minimum of 3 years of field experience in the palm oil sector, supply chain management, health & safety, or environmental management, with direct auditing experience preferred.
  
• Completion of an RSPO-endorsed P&C Lead Auditor course and a Supply Chain Lead Auditor course, with a commitment to attending refresher courses every three years.
  
• Successful completion of a 5-day ISO Lead Auditor course (ISO 9001, ISO 14001, or ISO 45001).
  
• Demonstrable understanding of RSPO Certification Systems and the latest version of RSPO P&C and Supply Chain standards.
  
• Experience conducting HCV and HCS assessments, social auditing, or human rights involvement in the context of RSPO audits.
  
• Supervised training experience of at least 10 days in RSPO P&C audits and participation in at least 3 different types of RSPO SCC audits under the guidance of a qualified lead auditor.
  
• Ability to communicate effectively with clients and stakeholders in both verbal and written forms, with fluency in relevant languages, or supported by a translator if necessary.
  
• Strong leadership skills, with experience in leading audit teams and the ability to brief and mentor junior team members effectively.
  
• Willingness to travel for audits and the ability to manage audit scheduling efficiently to ensure timely, cost-effective service delivery.
  
• Social field experience in the palm oil sector relevant to the audit or demonstrably equivalent work experience (e.g., workers' welfare, land rights, gender, and Indigenous people issues, social equivalent auditing experience, sector with similar environment such as agriculture and mining).
  

It is essential that you are qualified in a minimum of three (3) of the below standards. This is a pre-requisite to be considered for this role:

• Roundtable for Sustainable Palm Oil (RSPO) Standards
  
• Malaysia Sustainable Palm Oil (MSPO) Standards
  
• SA8000
  
• RBA/EICC
  
• SMETA
  
• ISO 9001 or ISO 14001 or ISO 45001 or IMS
  

This is a fantastic opportunity to be part of a growing team as the partner in progress for sustainability which directly contributes to the success of our business. If you are successful, you will be trained to have excellent knowledge and awareness of BSI's products and services, as well as our business systems to ensure that you are delivering an excellent client experience.

Our Excellence Behaviours: Client-centric, Agile, Collaborative. These three behaviours represent how we do things at BSI. They help us ensure that BSI is a great place to work and a highly successful business.

BSI is conducting face-to-face interviews where appropriate and possible. If you are invited to a face-to-face interview but feel more comfortable with conducting the interview virtually, please speak to a member of our recruitment team.

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