Assistant Manager E-commerce Operations

5 months ago


Petaling Jaya, Malaysia L'Oreal Full time

**Summary**:
**Responsibilities**:
**Stakeholder Management**
- Chaired monthly performance review with external E-commerce platform team to review KPIs (ATP, SOT, OTD, Inventory Days & Quality)
- Will be involved in negotiation of operational changes with customers in partnership with Key Account Manager to drive supply chain improvements

Stocks Replenishment, Stocks In Trade & Inventory Reconciliation
- Plan, setup and prepare stock replenishment and proposal
- Deliver maximum product availability in the category ensuing healthy inventory level and optimal supply chain set-up for the customers
- Manage catalogue, align with Customers and Commercial teams, and contribute to its rationalization
- Work closely with the Customer leadership and our Commercial teams to plan availability of Promotions and launches, and for campaigns & events
- Prepare and analyze supply chain metrics to improve efficiency of our inventory position, including management of slow moving and obsoletes
- Stock reconciliation between OMS & WMS; and OMS & SAP, action, and follow-up
- Support the e-reconciliation team on order, stock and billing gaps.

Physical Distribution & Cost
- Work closely with Customer leadership and/or operations senior leaders on strategies to reduce cost, lead time, and waste across the end-to-end supply chain
- PD Cost Optimization - Review cost performance and optimize e-operation tasks to increase cost efficiency

**Projects & Improvement**
- Lead E-com Supply Chain transformation projects with related zone Supply Chain Experts, and Business function Experts (in Digital and Commercial teams)
- To create long-term category solutions that automate or simplify category processes - Identify opportunities to enhance relationships with key or strategic customers
- Analyze the Order to Cash Execution metrics for the Customers to improve efficiency of our order execution process
- Budget/Trend and Project Management relevant to e-operations, with the support of KASC Manager

**Key Competencies**:

- Understanding of end-to-end supply chain processes including order to cash
- Possesses strong analytical and numerical skills with strong experience of Excel & SAP background

**Requirements**:

- 5+ years in supply chain operations related (demand, supply planning, etc)
- At least 2+ years proven experience, ideally in either in a multinational / FMCG / e-commerce / Retail & beauty company
- Good presentation and communication ability
- Able to liaise with all level of people internally and externally
- Able to work under pressure and tight deadlines
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