Events & Co-working Venue Manager
5 months ago
**Brick House Sdn Bhd **is a full-serviced Events and Catering company and operates several Cafes, Convenience stores, Event Venues and a newly launched Co-Working Space.
We are looking forward to hire an EVENTS & CO-WORKING VENUE MANAGERto assist in growing our NEW EVENT VENUE: THE GROUNDS through the implementation of approved operational plans, meeting or exceeding the key performance indicators set out and striving to maintain a culture of excellence in all areas of the operation by recruiting and retaining the best staff.
**Duties and Responsibilities**
- To ensure all services are opened and fully operational at scheduled times, standards are maintained throughout the service, particularly delivering exceptional levels of customer care and satisfaction, and affecting a smooth handover of shifts
- Ensuring operational and service checklists are completed thoroughly, with attention to detail focusing on service led issues
- Ensure an exceptional and consistent level of service
- Liasing with Potential and Confirmed Clients
- Effective and efficient management of the staff working within the department and in doing so shall
- Take full responsibility for the rostering of staff, ensuring staff wage budgets and sales to labour ratios are maintained. In addition, sufficient tills are in operation, and staff serving, assisting in service where necessary
- Organise and deliver the induction and training of staff within the department, ensuring that staffs have the skills to undertake their work safely and accurately, whilst delivering high standards customer care and exceptional standards
- Invoke the disciplinary procedure as necessary, in liaison with the Commercial & Operations Manager
- Through empowering staff, develop a highly motivated team, flexible and multiskilled team who take pride and ownership in their work
- Maintain a high profile in service areas, especially during the busy periods
- Ensure compliance with any financial and related procedures and in doing so shall
- Proactively monitor sales, margins and expenses, and in identifying negative variance against budget, taking appropriate and timely remedial action.
- Ensure that the venue is run in a safe, orderly and disciplined manner in accordance with the conditions of the licenses, policy and Health & Safety requirements and in doing so shall
*
DAY OF EVENT
- Act as duty manager, opening and securing premises
- Monitor, supervise and report back the work of the security staff
- Be the night time operations senior member of staff, coordinating the evening evacuation policy of the building
- Review and update Risk Assessments, and ensure understanding amongst staff
- Reporting incidents in the Duty Log and filing reports to other staff as required (minor/major incidents & accidents)
- Promote and develop the business
**Benefits**
- EPF & SOCSO
- Bonus
- Medical leave and annual leave provided
- Panel Clinics
- Company Trips
- Company lunch
- Promising fun working environment approachable couliques
- Fitness session.
**Job Types**: Full-time, Contract
**Salary**: RM2,000.00 - RM3,800.00 per month
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