![Abhidi Solution Private Limited](https://media.trabajo.org/img/noimg.jpg)
Desktop Support-mandarin Speaking
2 weeks ago
**Role: Desktop Support-Mandarin Speaking**
**Loaction
- Cyberjaya Malaysia**
**Job Shift Hours: Normal Business Hours**
**JD**:
- Manage and direct team provide better support
- Provides technical service-related support for the company
- Ensure team complete all jobs on time within SLA
- Support team troubleshoot IT technical issues until resolved or escalate to regional team
- Consult user for any technical user requirement
- Manage IT asset in/out and properly record
- Creating and updating technical documentation as required
- Team-oriented and able to operate with mínimal supervision
- Interface with various vendors to resolve end-user or company issues
- Provide IT technical training for new joiner
- Proven analytical and problem-solving skills
**Some requirement that is a must**:
- Office 365 Support
- Minimum 2 years
- Able to support Apps like OneDrive & Sharepoint Sync
- Shift Work - 1pm/9pm & 3pm/12am to cover UK, Lux & US
- iOS & iPad OS Support Experience but not mandatory
- Home Internet should be on Broadband not 4G as at times we need to Support during Public Holiday & Home Internet is very crucial for remote to user laptop from home
**Knowledge, Skills & Experience**:
- University degree in Information Technology, Computer Science, or related field.
- Basic O365, Exchange,
- Experience in Azure Virtual Desktop
- Experience in supporting Windows 10
- Experience working in financial/banking sector
- Basic knowledge in SCCM & Powershell
- Aladdin (Must have)
- Bloomberg (Must Have)
- FlexTrade (Must Have)
- TradeWeb
- MarketAxess
- FXConnect / FXConnect Director
- LiquidNet
- ITG POSIT
- Citi Velocity
- Unigy Softphones
**Job Types**: Full-time, Contract
Contract length: 12 months
Pay: RM3,000.00 - RM4,500.00 per month
Schedule:
- Day shift
- Monday to Friday
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