Customer Support

4 weeks ago


Cyberjaya, Malaysia Agensi Pekerjaan Great Pyramid Sdn Bhd Full time

**Job Summary**:
This position performs skilled consecutive, first-person interpretation. Work is performed and reviewed under direct supervision, using well-defined policies and procedures. Limited opportunity exists for exercising independent judgment and decision-making. An incumbent refers most problems to a supervisor and generally all non-routine problems.

**Requirement**:

- High School Graduate, Diploma, Bachelor or comparable IT professional experience
- Minimum 1 to 5 years of experience
- Must be good in **Mandarin/Cantonese - read/write/speaking skills**

**Responsibilities**:

- Provides meaning-for-meaning interpreting.
- Follows interpreter protocols as per training, policies, and procedures.
- Follows all policies and procedures related to information confidentiality and interpreter ethics.
- Attends all required training.
- Maintains confidentiality as policies.
- Uses standard office equipment such as telephones, computers, copiers, and fax machines.
- All employees are required to perform the following essential functions: demonstrate predictable, reliable, and timely attendance; follow written and verbal directions and complete assigned tasks on schedule; learn from directions, observations, and mistakes; work independently or as part of a team; interact appropriately with others including co-workers, supervisors, and customers; and work with supervision, receiving instructions/feedback.
- **Fluency in Mandarin/Cantonese & English**:

- **Skilled at communicating, both orally and in writing in Mandarin/Cantonese & English**:

- Basic understanding of linguistics and different cultures.
- Skilled in adjusting to rapidly changing circumstances
- Ability to react calmly and effectively in emergency situations
- Strong attention to detail and accuracy
- Ability to work independently and skilled at exercising initiative within the parameter of company policies and procedures.
- Skilled at keeping supervisors informed of problems or issues
- Exceptional commitment to confidentiality
- Skilled in establishing and maintaining effective work relationships
- Ability to operate competently common office equipment including, but not limited to computer, fax, copier, and telephone system.

**Working hours**
- 5 days per week (any 2 days off), Permanent night shift, shift allowances provided

**Benefits**
- In-patient Medical benefits up to 80K USD (for each individual), for self, spouse & children (if any).
- Out-patient Medical benefits up to 250 USD (for each individual), for self, spouse & children (if any).
- Optical benefit up to 120 USD (for each individual), for self, spouse & children Claimable after completion of 1 year for permanent/converted employee only.
- Dental up to 500 USD (for each individual), for self, spouse & children Claimable after completion of 1 year for permanent/converted employee only.
- Annual Leave 10 days for first 2 years, 12 days after completion of 2 years (prorated).
- Medical Leave as per Labor law - 14 days.
- Bereavement leave 3 working days in an event of death in the immediate family (Spouse, Children, parents).
- Maternity Leave for 98 consecutive days for female associate. To start not earlier than 30 days from the expected due date, or post the due date.
- Paternity leaves 7 days

**Job Types**: Full-time, Contract
Contract length: 12 months

Pay: RM4,000.00 - RM6,000.00 per month

Schedule:

- Night shift

Application Question(s):

- Please state your expected salary.
- Please state your notice period (if any).

**Experience**:

- Customer service: 1 year (required)



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