Customer Support Executive

7 days ago


Cyberjaya, Malaysia Agensi Pekerjaan Smarttrend Sdn Bhd Full time

Customer Service Associate is a critical part of our mission to deliver timely, accurate and professional
customer service to all customers. This vital position requires an action-oriented, flexible problem
- solver who will assist customers in expediting orders and correcting post-sales problems. Associates
communicate with customers primarily through mail, chat and phone and utilize a variety of software
tools to navigate customer accounts, research and review policies and communicate effective solutions
in a fun and fast-paced environment.
Knowledge and Skills Required
Communication Skills:

- Excellent communication skills (written and verbal)
- Ability to communicate correctly and clearly with all customers
- Excellent documentation skills
- Good comprehension skills - ability to clearly understand and state the issues customers

present
- Ability to concentrate - follow customers issues without distraction to resolution
- Good composition skills - ability to compose a grammatically correct, concise, and accurate

written response
- Work successfully in a team environment as well as independently

Computer Knowledge/Skills:

- Ability to use a desktop computer system
- Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer
- Excellent typing skills
- Demonstrates understanding of the Internet, website, and competitor websites
- Demonstrates an ability to successfully navigate websites
- Demonstrates an ability to learn in various media
- Ability to successfully adapt to changes in the work environment

Customer Focus:

- Excellent customer service skills, including maintaining focus on the customer issue in a fast
- paced environment
- Ability to empathize with and prioritize customer needs
- Demonstrates interpersonal skills with a diverse customer base
- Demonstrates conflict resolution, negotiation, and de-escalation skills
- Demonstrates ownership to resolve challenging customer issues, escalating when necessary
- Ability to determine customer needs and provide appropriate solutions
- Maintain regular and reliable attendance, including the daily schedule as assigned
- Flexible with the working schedule; may be expected to work weekends, holidays and events
- Ability to work overtime as required by business - as much as 60 hours a week, most often

occurring in the weeks surrounding the Christmas holiday season
Problem Solving Skills:

- Effective problem solving skills including decision making, time management and immediate

prioritization of tasks as assigned
- Ability to approach problems logically and rationally
- Action oriented and self-disciplined
- Organized and detail-oriented
- Ability to quickly and effectively prioritize work time in various departments to meet business

need
- Ability to maintain composure in highly escalated situations

be creative and analytical problem solvers with a passion for excellent customer service.

**Job Type**: Permanent

**Salary**: RM8,000.00 - RM10,000.00 per month

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Cyberjaya: Reliably commute or planning to relocate before starting work (required)



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